The Home Depot

Bug Red _{on Google}

Mar 27th, 2024

Worst store. There on a Saturday evening. No one knows where anything is.
When a worker was asked "Where the commercial garbage bags where?"
He said "to buy?"
How stupid???!!!
Forced to use self check machine, cleck was not trained to know where the pro number button was. I was told if you can't find it on the screen, then it is not on these check out machines.
We will go to Lowes next time. We have never had to deal with this much stupidity at Lowes.

Sandra T. _{on Google}

Apr 5th, 2024

Today we went to the store so that our daughter could participate in the kids workshop. It's a popular activity and my daughter really likes it. However, recently they've changed the location of the activity to a much narrower space and there's a whole lot of issues with that change.
First we see that there's a long line for it. It's understandable because it's popular. I get that. So, we decided we will just take a kit to do it at home rather than wait for somebody to finish cause that would be too long. I made my way to the table while my husband and daughter waited in line and asked if we could get the kit so we could leave, they told me that we would need to get in line. Okay, I understand if you want to give it in order of who lined up first. But are you telling me we need to wait in a line that will only move when somebody vacates the table just so we can get a kit?!? That doesn't make any sense to those that don't plan to stay.
Since I didn't have much luck with the event associate, I tried talking to the people at the front. First thing they said was talk to the people at the event but I knew that wasn't going to work. I was about to ask for the manager after I explained the reason and the lady said she would get somebody to distribute the kits. Okay, so I drop the need to ask for the manager cause some action was going to be taken finally.
I'm waiting back in line for several more minutes. This is what the line looks like: A pregnant woman in front of me with 3 kids who was told no earlier when she tried asking for the kit because she had a birthday party to go to. One of her kids took stuff out of a nearby shelf, what looked like vent duct connector, and wore it over his head. Once done, he placed it down on the floor and took another to repeat the same thing. The mom finally went and beg for kits a second time and was successful and could leave with her kids.
Meanwhile, a lady distributes kits but she was starting from THE BACK to work her way to the front. Maybe she decides to do that because she's using a shopping cart to tow the box of kits with her and it's just easier to work her way from that direction due to the -narrow- space where the line had to wait.
I asked her for a kit but she denied me saying that I have to be in line. I told her she should start from the front of the line cause it's not fair for those that had already waited a long time. I could see on her face that she did not want to accommodate me and gave me a lame reasoning that by the time she reaches us, we would be able to get into the event anyway. But the thing is, we are not staying! We just want to get the kit and leave.
I was already very upset at that point. I squeezed back to the spot we were waiting in line. After a few minutes that lady walks by with an empty box, having ran out of the kits and not able to give to those waiting at the front. We reached the event table and finally was given a kit. The lady at the table said we would have to wait if we want spot. We told her we're not staying (as I was seriously upset by that time) and we had to squeeze through the narrow space where people are working at the tables JUST TO GET OUT. When we reached near the exit of the event, we see several empty spots that could have allowed several families to work on. That lady doesn't even know if there are spots available. Another reason why the line is moving so slowly.
This is a POORLY managed workshop since the change of location. This needs to improve! If you have no choice but to use this space (which imo is a SAFETY HAZARD for the families), at the very least you need to have an associate to watch the lines and hand out kits FROM THE FRONT to those that don't want to stay and just want to do them at home. NOT FORCE THEM TO WAIT IN LINE. A pregnant woman had to beg a second time for kits just so she could leave with them rather than wait in line. If I had gone to ask for the store manager at that moment, I don't think I will be able to contain my anger. Clearly, I'm still angry.