Lovesac - Closed

Oct 10th, 2020

Aug 11th, 2020

Loved my experience at your store in Pleasanton. Stacey was FANTASTIC to work with and super helpful as I explored many options. Thanks for making it a seamless experience 😊
Aug 3rd, 2020

Stacey helped me and she was fantastic.
Jul 21st, 2020

Absolutely excellent experience! My experience started with a phone call to the Pleasanton Lovesac where I got Stacy on the phone. I needed to speak with somebody about it order mishap that I had with Costco. While on the phone with Stacy her availability to answer all of my questions was it as if there was no distractions around here later I learned that she took my phone call while in the show room amongst many people. She spent a lot of time researching what my trouble was with the order placed to Costco. In the end I ended up returning my Costco order and doing all of my business with her. I wish I had done this from the very beginning. When we were there all six of us that’s myself my wife and my four kids she made sure that we felt like we were at home checking out all the couch options and layouts which included her going to the back and grabbing some different pieces and conforming a couch how we would conform it in our own home. Never did she ever make us feel as if we were tight on time or didn’t have any options with her. She worked very swiftly and putting our final order together and made sure that she communicated with us along the way via email and text message making sure that her customer was happy even up to the day of delivery and any changes we want to make afterwards. I would say my experience with Stacy is very much so like the experience of shopping at Nordstrom. As in when you know you buy something at Nordstrom they have no concerns of making a return or any kind of hassle and fact she made a very well known to us that love sack is designed for you to love your couch and if for whatever reason we do not love her couch she will make sure that she makes things right for us whether that means changing our color or changing the number of pieces we ordered. I highly suggest shopping through Lovesac and I highly suggest seeking out Stacy she will make sure that you have an excellent experience from the moment you walk in the store to the moment you’re just sitting on your couch the following Thanksgiving.
Jun 21st, 2020