Gus Jr

I had their huevos rancheros and a coffee, coffee was good their green chili pork was a bit dry but overall good meal, service was also good.
Apr 5th, 2024

Got a salad well a chef salad the salad was rotten and the cucumbers were also spoiled paid 16dlls for it so disappointed
Apr 1st, 2024

Mar 31st, 2024

the manager Neilanni is the most unprofessional, rude & horribly mannered person I have ever experienced in fast food. I am a manager where I work and if I acted or treated any of my customers the way she did I would lose my job. my first experience with her was when I ordered doordash to be delivered to me. When I received my food my order was wrong so I tried multiple times to call the store but there was no answer. So I had to come into the store which is already frustrating in the first place because if I wanted to come in I would have done that to begin with. When I got to here I waited approximately 10 minutes before I was finally greeted for an order. I explained my problem and they directed me towards the manager. As soon as I walked up to her she was extremely rude and dismissive. While I was speaking she cut me off to say that she bagged my order herself and it was in fact correct. I provided the receipt from my order along with pictures of my food & she was very upset to see that I was correct that she did in fact get my order wrong. I waited for my food & checked the first box thinking it was ok; then got home only to realize the order was STILL wrong! today I came in with my mother who has stage 4 cancer & once again Neilanni was the most unkind person while working. In the middle of taking my order she walked away & began to bag up different orders. when she came back I was in shock that she would do that IN THE MIDDLE of taking my order. I told her what she did was very unprofessional & she rolled her eyes at me. my mom then told her that the way she was acting & how she has been treating me is inexcusable. the only thing she offered was a different person to take our order. later I asked for her to provide a corporate number & she claimed not to have one. so I asked for a number above her that I could call & she spoke so quickly i couldnt understand her. when I asked her to repeat it she said are we done? so i then asked for her name to which she claimed to have already given me the last time I was here for my incorrect food. i told her I didnt ask but she argued with me. again, VERY unprofessional. where I work we are not allowed to dismiss a customer with such ignorance or carelessness. she finally told me her name was neilanni & and i asked for the number once again & she rolled her eyes repeating are you done? then walked away from me. Having this woman here as a manager, or even a part of the crew in general is a HORRIBLE decision. I went through the reviews & saw that i am far from the only person to have a complaint about her. I only gave this place a 1 star purely because there was no option for a 0 star. Ive been here plenty of times before & have never experienced an issue. my mom & I enjoy coming here but now Neilanni has ruined that experience, but I hope that she is not allowed to ruin other peoples in the further.
Mar 26th, 2024

Mar 25th, 2024