Roch & Gertrude Pet Spa

The best place Ive taken my little lady for her grooming! Roch & Gertrude has a great staff and take lots of time and care to pamper their pets. Grooming doodles isnt easy and I could tell by my dogs disposition that she had a great time, and looks great too. They have some cool options such as expressing glands and using CBD oil, etc. It takes a while to book, but is very worth it. Im very grateful my little lady was able to go!
Dec 6th, 2023

Dec 25th, 2022

Aug 28th, 2021

I am writing this review after just under three years of loyal patronage to this business. I have a Miniature Schnauzer and since the earliest visit had pre-determined regular appointment every 6 weeks. After our last visit I was shocked and surprised at the level of service my Schnauzer received and immediately returned to discuss this with the front end attendant on duty. To my dismay she immediately began making excuses claiming she witnessed the finished product and everything was fine. That maybe my Schnauzer had cow licks, she began to blame my dog, saying that he's difficult and hard to handle. Admittedly, I became offended and asked why after all this time if he (my dog) was so difficult wouldn't you communicate with me and inform me that you couldn't manage his grooming needs rather than provide sub level service and continue to charge top dollar fees without explanation/excuses? This past week I was contacted as usual regarding his next scheduled appointment and I confirmed. After leaving work early to make this appointment and arriving at the "salon" I was once again approached by this same individual " Leann wouldn't even come to the front and join in this conversation" only to be informed me that they thought best if I took my dog elsewhere. Why send messages to confirm the appointment only to to me away? That could have been handled much differently. What happened to servicing loyal customers with courteous communication and a simple..."we'll make it right" attitude? That was definitely NOT my experience with this "salon" today! Such a sad and disappointing experience after all these years.
Aug 16th, 2021

Jun 19th, 2021