Acuity Eye Group - Pasadena

This place is horrible! They do not value their patients or their patients time. They book appointments and the patients have to wait an hour an a half or longer before they are actually seen. Dr. Ho is incompetent and so is her staff. Management is clueless!! Management only cares about their bottom line and Not patient care. Management books as many appointments throughout the week knowing that they will not fulfill all them and thus making the patients wait for care, if they are willing to wait. In other words" Book as many appointments possible and see what sticks!" Horrible business model. The optician (Marla) made a mistake on my prescription for my reading glass. The Segment Height was totally off. This is something that she should been able to catch immediately with the equipment that they have in their office. After this bad experience, I went to the Glendale office were they confirmed that the Segment Height was total off. They were able to correct the problem and give me the proper prescription for my reading glass. If you as a patient value your eye care and time, DO NOT GO TO THE ACUITY EYE GROUP IN PASADENA!! THEY ARE HORRIBLE!!!
Jan 18th, 2024

Dec 15th, 2023

Im furious I am a 60 year old woman with my 88yr old mother who got sent to his So. LA office (we live in Santa Clarita) in a very bad part of town the appointment was for 12:30 I dont come down here ever, so of course I got here early 12 well they were out to lunch and locked the door so me my mom and about 10 other elderly people are stuck standing there waiting in a dirty gross unsafe street. What kind of professional DOES THIS!!!! I hate you and will never return!
Oct 30th, 2023

If I could give lower than a 1 star I would. BEWARE. Booked over a month in advance for an appointment and after I arrive and wait they cancel for overbooking. They tried to reschedule me out another few weeks ahead. Please if you value your time or self worth take this review under consideration. Unless you want to try to get glasses by waiting over 2 months then sure go for this place, although even then there's no guarantee you'll even be seen
Jul 24th, 2023

HORRIBLE EXPERIENCE AVOID AT ALL COSTS Its sad because Dr. Linh Ho and everyone in the office is so nice and helpful. My initial experience was great. But all customer service and billing is through an awful hotline with completely inept representatives. They messed up the billing and are refusing to re-file through the correct insurance, even after a 3-way call with my insurance. They also billed me for a contact fitting even though the doctor did not do one. They are a scam and should be shut down.
Jun 30th, 2023