ChapCare by AltaMed - Del Mar

D B _{on Google}

Apr 11th, 2024

This review is solely based on their phone system.
Before the switch to Altamed you would easily be able to reach a human with in a minute or two. Now you have to wait for prompts that will eventually get you to the operator but it takes at least 15 minutes of listening to automated insignificant information. Once you do get through to someone the phone connection is awful! You can barely hear what the representative is saying. Understanding that this is a new system, but I hope it gets sorted soon.

cgonzalm _{on Google}

Mar 19th, 2024

Now that you belong to Altamed, phone attention is really, really bad. Everytime you press an option in your phone, you have to listen a very long information, not necessary, its disgusting. You cant connect directly with your clinic and to schedule an appointment its a THIRTY MINUTES waiting.

Niko vagenas _{on Google}

Mar 4th, 2024

What's the point of having an appointment when your not busy but still take almost 2 hours to leave. Horrible place.

Terra A _{on Google}

Jan 22nd, 2024

Dr said she wanted to see me in 3wks from my 1st app but didn't schedule me before I left the office. I then call to make an app 2 wks later and she is booked up for 2 months. That doesn't sound like a caring or very compassionate Dr to me. She also said she would send me a referral and have it expedited because my condition but I have not gotten anything and its going to be 3 wks already. I think they treat you differently when you decline certain services. As a patient you are allowed to do so without mistreatment but I don't think im being treated fairly now. It's the patients right to choose what they want with their body despite what Dr thinks.

Linda Nuves _{on Google}

Aug 7th, 2023

Had the best experience. Nurses and a physicians here were the best at listening to my concerns plus were very friendly. The front desk employees were also very friendly. I came to Chapcare when I first realized I was pregnant. I came to Chapcare throughout my entire pregnancy. Had the best care.