Orangetheory Fitness

Took a class on Super Bowl Sunday after a year of not taking classes. I was super excited to come back into the studio since it had been so long and I was so disappointed with the customer service at the front desk. When I was asked where I wanted to start I stated wherever I will end with the treadmill. The person at the front desk said she couldnt tell me and I was confused. After a little back and forth the coach of the class had to come in and explain there was a theme workout where everything was random. I had no idea that was the case and chose to start wherever since it didnt matter. I didnt understand why the person at the front desk didnt just say that to begin with instead of confusing me and being rude to begin with. After she told me my number she was shaking her head as though having this conversation was a burden on her. I used to come to this studio so often and was so excited to get back into it, but I dont think Ill be coming back after this experience
Feb 22nd, 2024

Feb 18th, 2024

Jan 31st, 2024

Jan 27th, 2024

Update: On 1/28 clients were allowed to enter past the strict cut off while I was denied a few days earlier. 2/8 tech was down for entire class (no screens with exercises or performance tracking) and front desk showed up 45 mins late. The coach truly did the best that she could on her own. Showers are broken and dirty. Clearly management doesnt have a grasp on its inconsistent policy or operation. Worst location Ive been to in the US.Coaches are strong. Customer service is horrible. On 1//21 Liz and Ramzi didnt let me enter class because I was 11 seconds past the cut off for class entry and turned me away. It feels like the staff dont have your back. As a regular, Im so disappointed. Ive been to 10 locations across the US and have never had to have such an unreasonable conversation with the front desk (while staring at a timer with staff and talking about the significance of 11 seconds).
Feb 10th, 2024