Eco-Clean Dry Cleaners

Very good service , warm welcoming team. Especially Silva she is very helpful to methe best in alterations ever. I highly recommend this place because they are trustworthy people in term of work and professionalism. My cushions cover is perfectly look so clean and new.. I am very grateful! Thank you.~Jiezl
Oct 21st, 2023

Fine.
Jul 29th, 2023

Kind and patient staff. Elevated atmosphere. Alterations offered for wedding gown, suede, leather, drape, rug, and blanket etc. Services: Leather & suede cleaning, Delivery, Drapery & curtains alterations, Wedding gown alterations, Alterations, Laundry pick-up
Jun 25th, 2023

I love this dry cleaners! I work nearby and they are such lovely people! They are great at what they do, and they have amazing customer service. Anytime I have needed rush services, they have been so accommodating.
Oct 16th, 2022

My mom & I have been loyal customers for years. When we came to pick up many items, among them a high-quality coat bought from a luxury consignment store, the girl told us that they couldn't clean it because it came damaged at the lapels. This is 100% false: 1) The luxury consignment store has standards for the clothes it receives & does not buy or resell damaged clothing 2) It wasn't damaged when I purchased the item 3) It wasn't damaged when I came home and tried it on for my mom 4) I brought it to this dry cleaner right after purchasing. The girl then explained to me their process: first, the front desk worker inspects the items & takes them in; second, the person in the back takes the item & starts the dry-cleaning process. She told me that they don't clean or accept damaged items. Since that is their policy, I asked why the first person accepted the coat if it had already arrived at their store damaged. She had no answer for me, and that's when the older man began laughing at me. She began to contradict herself when telling me the 2nd person noticed the damage & couldn't clean it. I was still confused about how my coat was dropped off in mint condition & picked up uncleaned AND damaged. I offered her a hypothetical: What if between the first and second employees, the coat was damaged? That could potentially explain why it arrived in perfect condition, but was in poor condition as the cleaning process began. Once I asked that, the man came out from the back & started laughing, pointing in our faces, & yelling. He said I was blaming them for damaging the item & lying about it. He also said that because the item is thrifted, it is poor quality & already damaged. The girl then likened my situation to them finding the customers keys in the pockets (???). I repeated my question again, because my ONLY source of confusion still is: WHY was my coat was dropped off in mint condition, and returned in outright damaged condition? This is when their lack of professionality intensified. 1. The girl blamed us for not picking the items up ASAP on the scheduled date (7/17). As I said, we've been customers for years, & never had an issue with late pick-up. If anything, since they've had the damaged coat in their possession for such a long period of time, they had ample time to contact us re: the item & let us know that they can't clean it. Calling us ASAP when they discovered the issue = clearing themselves of ANY possible blame for the damage. It also wouldve showed us they're professional and punctual. 2. The older man (which the girl told with us is the owner) was verbally threatening, rather than de-escalating the situation. He yelled throughout our exchange, and b/c I had my service animal with me, I had to ask him multiple times to lower his voice. I asked him why he was laughing & yelling at me, and he gave no answer each time. As an asian woman, and with my mom speaking broken English, we can only presume that his racism prevented him from taking us seriously. 3. The older man became physically threatening when I told him & the girl I wanted to end the argument and pay for the dry-cleaned items & be reimbursed for the damaged coat. While the girl initially agreed, the older man had other ideas. First, he came closer to us from the back of the counter all the way to shove his finger at my face and laugh at me. He crossed over to the other side of the counter and towered over me. He held the dry-cleaned clothes + the damaged coat in his hands, and forced it onto my body. He told me to take all the items and leave w/o paying. We were offended by that because we still want to support small businesses. I told them I did not need their charity; I can pay for the items and leave. He didn't listen, and continued to shove the clothes in my face, preventing me from being able to see anything in front of me. My mom ended up having to take the clothes because my vision was obstructed, and I was handling my service dog.
Oct 8th, 2022