Logix - Pasadena Branch

Nothing short of extraordinary help and assistance from their bankers' expertise and customer service. Will recommend you to my bubble of professionals and artists. Thank you!
Dec 13th, 2023

Very kind & friendly staff. You need to look around for parking nearby.
Oct 20th, 2023

I'd absolutely love Logix banking it's simple easy The representatives are efficient, knowledgeable, friendly and kind! Thank you Michael your expertise and helping my husband and I today with automatic transfer Bill Pay! You rock absolutely awesome service! Mr and Mrs Teter
Sep 24th, 2023

Not sure why they have such a low rating, they have great customer service every time we call or walk in.
Sep 21st, 2023

. Ive been member for 6+yrs Ive been tolerating consistent glitches in their app & atm system this whole time. In 6yrs they have not improved or fixed these glitches. I often use the lock & unlock feature on both Cc card & debit card. too many times to count I had to walk away from check out, unable to purchase at stores and cafes because either the unlock takes too long or doesnt work at all. At least 5x just in past year, not being able to unlock debit card thru the app caused me to be unable to deposit cash or checks at Logix ATM. Each time was after banking hours so Id have to leave and come back next day- I dont live in a Pasadena so very inconvenient. Once I was traveling- I had called Logix a week earlier to inform them I was traveling to Penn for work. For flight back it was faster, cheaper and easy to hop on a $5 shuttle to airport which had to be paid in cash. I went to a 7-11 to take out cash but my card was disabled, suspected of theft, even though I had used same atm earlier that week. I could not reach anyone at Logix because outside of customer service hours. I had to call an Uber and spend almost $60 on ride to airport. Logix did not reimburse me for that expense. Today I tried calling Pasadena branch- but call goes to headquarters- apparently specific branches do not take calls?!?! I do banking for my parents because they are too old and dont speak English, they have Chase. Even corporate bank like chase I can speak to specific locations. As of 7yrs ago before I switch to Logix , I had Bank of America , also there I can call specific location. Why has Logix set up phone system to NOT be able to reach branch location direct? Feels very wrong/shady/unnecessary red tape. I switched to Logix a credit union bank because I was told its better than a big corporate bank. Better service. Im not feeling that at all.
Mar 30th, 2024