Free People

My favorite clothing brand with boho chic look that I totally love to rock! Stanford Palo Alto California store has awesome Sales Staff that are friendly & accommodating, making it my favorite Free People store.
Feb 3rd, 2024

Jan 21st, 2024

Clothing wise - great, shop here often and always find something I love. Service wise - a true toss up. The SAs are mean girls. I never feel comfortable asking for help as they either ignore me or stay behind the register ( even when theres no other customer). I try to order online just to avoid the energy here. I used to be in sales at a high end shop and if I ever was this rude my manager would call it out. I get that they probably hire high school and college folks but good customer service is a life skill.
Jan 19th, 2024

Don't expect this store to be speedy with your in-store pickups. I waited 3 days last time and had to get customer service involved to cancel my order. Never again.
Jan 4th, 2024

"Absolutely loved my experience at Free People! The staff here is incredibly friendly and helpful, making shopping an absolute delight. Their warm attitude and willingness to assist made finding the perfect outfits a breeze. A must-visit for both their trendy clothing and the fantastic customer service! "
Dec 1st, 2023