Hours

Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
Closed
Sunday:
Closed
Monday:
24 Hours

Chamber Rating

Verified Member
4.4 - (28 reviews)
20
4
1
0
3
Read Our 28 Reviews

Chamber Rating

Verified Member
4.4 - (28 reviews)
20
4
1
0
3
  • Sailu Avula


    Mar 8th, 2024

  • Sam Spicer

    Zenmaid is an amazing software and has been game changing!
    Jun 5th, 2023

  • Mark Cohen

    ZenMaid has helped me grow my business, Clean Your Castle for years now. I couldn't have done it without them! Tech support is top notch and the system is so intuitive a non computer guy like me seems like a wizard! Thanks ZenMaid!!!
    Apr 30th, 2023

  • Sandra Dalton

    I hesitate to do any Google Reviews, I feel it can be a platform abused by clients. However, we have been users of ZenMaid for at least 5 years, and I feel our input may help clients make an informed decision ! Unfortunately, once you commit to a scheduling program, it is a lot of time, effort and money to switch. ZenMaid has an amazing program! I am sure their platform is one of the best . Theyre onboarding amazing, program itself amazing. WHEN IT WORKS ! Unfortunately, it is very very glitchy. What should take only a few minutes, can take hours because the program doesnt always respond. You constantly all day long need to close and open the program to get it to work. When you are paying office staff, ZenMaids non-response causes many extra hours needing to be paid out . Besides your own time wasted ! I also find there responses quite rude. Just as an example, Sunday morning, an important morning to double check the busy schedule for the crazy week ahead, as usual the program wouldnt respond. I reached out to ZenMaid, and this was the response: Hi Sandra, the system will speed up around 4 pm EST. You shouldn't see any performance issues on Saturdays anymore but Sundays the system will be a bit slower until we make more improvements to the performance. Please schedule your weekends accordingly No Im Sorry my apology - instead we need to change our scheduling . As I said we have been with ZenMaid for 5 years, have quite a large residential cleaning company . So obviously, we have stuck with them. But if you are looking for a scheduling program, yes they have a great program, its absolutely very glitchy ( be prepared to be frustrated ) and there responses can be very rude .
    Apr 19th, 2023

  • Hilary Rayfield

    Zenmaid has been an integral part of my cleaning business. The software is affordable and allows me to use one system for tracking employees clock in/out, send employee job orders, communicate with clients, schedule and send appointment reminders etc remotely.
    Feb 25th, 2023

Read Our 28 Reviews

About
ZenMaid Software

ZenMaid Software is located at 4119 Park Blvd in Palo Alto, California 94306. ZenMaid Software can be contacted via phone at 747-222-6243 for pricing, hours and directions.

Contact Info

  •   747-222-6243

Questions & Answers

Q What is the phone number for ZenMaid Software?

A The phone number for ZenMaid Software is: 747-222-6243.


Q Where is ZenMaid Software located?

A ZenMaid Software is located at 4119 Park Blvd, Palo Alto, CA 94306


Q What is the internet address for ZenMaid Software?

A The website (URL) for ZenMaid Software is: http://www.zenmaid.com/


Q How big is ZenMaid Software?

A ZenMaid Software employs approximately 20+ people.


Q What days are ZenMaid Software open?

A ZenMaid Software is open:
Tuesday: 24 Hours
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: Closed
Sunday: Closed
Monday: 24 Hours


Q How is ZenMaid Software rated?

A ZenMaid Software has a 4.4 Star Rating from 28 reviewers.

Hours

Tuesday:
24 Hours
Wednesday:
24 Hours
Thursday:
24 Hours
Friday:
24 Hours
Saturday:
Closed
Sunday:
Closed
Monday:
24 Hours

Ratings and Reviews
ZenMaid Software

Overall Rating

Overall Rating
( 28 Reviews )
20
4
1
0
3
Write a Review

Sailu Avula on Google

image

Business Response on Google Mar 7th, 2024
Hi Sailu, thank you for your feedback! Please continue to let us know how we can best help.

Sam Spicer on Google

image Zenmaid is an amazing software and has been game changing!

Business Response on Google Jun 11th, 2023
Hi Sam,Thank you so much for your kind review and it's great to see that the software has been helpful to you!

Mark Cohen on Google

image ZenMaid has helped me grow my business, Clean Your Castle for years now. I couldn't have done it without them! Tech support is top notch and the system is so intuitive a non computer guy like me seems like a wizard! Thanks ZenMaid!!!

Business Response on Google Apr 22nd, 2023
Hi Mark, we appreciate this review! We're loving that you're loving the software and can't wait for some of the cool new functionality that we're working on at the moment. Can't wait for you to check it out!Please continue to let us know how we can best be of service to you and your company.Sincerely,The ZenMaid Team

Sandra Dalton on Google

image I hesitate to do any Google Reviews, I feel it can be a platform abused by clients.
However, we have been users of ZenMaid for at least 5 years, and I feel our input may help clients make an informed decision ! Unfortunately, once you commit to a scheduling program, it is a lot of time, effort and money to switch.
ZenMaid has an amazing program! I am sure their platform is one of the best . Theyre onboarding amazing, program itself amazing.
WHEN IT WORKS !
Unfortunately, it is very very glitchy. What should take only a few minutes, can take hours because the program doesnt always respond. You constantly all day long need to close and open the program to get it to work.
When you are paying office staff, ZenMaids non-response causes many extra hours needing to be paid out . Besides your own time wasted !
I also find there responses quite rude. Just as an example, Sunday morning, an important morning to double check the busy schedule for the crazy week ahead, as usual the program wouldnt respond. I reached out to ZenMaid, and this was the response:
Hi Sandra, the system will speed up around 4 pm EST. You shouldn't see any performance issues on Saturdays anymore but Sundays the system will be a bit slower until we make more improvements to the performance. Please schedule your weekends accordingly
No Im Sorry my apology - instead we need to change our scheduling .
As I said we have been with ZenMaid for 5 years, have quite a large residential cleaning company . So obviously, we have stuck with them. But if you are looking for a scheduling program, yes they have a great program, its absolutely very glitchy ( be prepared to be frustrated ) and there responses can be very rude .

Business Response on Google May 7th, 2023
Hi Sandra,Thank you so much for the time on our call earlier this week. I appreciate your time!As you've mentioned, you have been with ZenMaid a good amount of time and have seen massive growth and improvement. I love that you can tell because it's something that we've taken leaps and bounds to make happen and it's been an intentional effort to be able to provide a better quality product and experience to our clients. So that's good!In regards to the slower response rate this past Sunday, as we discussed on our call, ZenMaid historically tends to have only one or two owners using the system as opposed to thousands on any given the day of the week. To that end, it just makes sense to run the background processes and code health systems on that particular day of the week. It does mean that it is going to run a little slower, though it also shouldn't take you hours to accomplish one task. That does not seem reasonable at all and like I mentioned, please reach out to the support team should that ever happen again because that is not the intended behavior at all. As business owners ourselves, it's always difficult when we do everything right, in your case for five years, and when one thing goes wrong, a less than favorable online review happens. We don't love that part but we do recognize that your feedback is highly valued and we WILL take and use it for the greater good of our entire ZenMaid community.Thanks again Sandra! We appreciate you and we'll be in touch with further updates as we have them.

Hilary Rayfield on Google

image Zenmaid has been an integral part of my cleaning business. The software is affordable and allows me to use one system for tracking employees clock in/out, send employee job orders, communicate with clients, schedule and send appointment reminders etc remotely.

Business Response on Google Mar 3rd, 2023
Hi Hillary!Thank you for sharing your positive experience with Zenmaid! We're thrilled to hear that Zenmaid has been an integral part of your cleaning business! Please continue to let us know how we can be a support to you and your business.

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Overall Rating

Overall Rating
( 28 Reviews )
20
4
1
0
3

Write a Review

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