Provident Credit Union (Palo Alto Community Branch)

Worst unhelpful bank. I paid off a loan early and they marked it as closed they weren't able to tell me why just "takes time"That marked negative on my credit and two weeks later it was marked as closed again giving double negative points when this is supposed to help my credit. Bank teller and loan officer we're not aware of terms for loan or basic standard questions. Withdrawing my savings and moving bank.
Mar 9th, 2024

I deal direct with Brianne and she helps me a lot with professionally and friendly manner.
Aug 28th, 2023

Have been a member for 15+ years and love this bank. Strongly recommend for working professionals.
Mar 10th, 2023

I live this credit union and the branch. Everyone is so helpful.
Mar 8th, 2023

Their ATM machine retained my B of A debit card last night. When I called them today to ask why, they told me their ATM was malfunctioning last night but unfortunately they cannot return my card to me because it was from another bank. Even though Ive been a member with them for about 20 years. So, I had to call Bank of America to have my card replaced and now I need to update my information with sll of the merchants/accounts that I use that card with, all because their machine malfunctioned. No apology from them either.
Mar 7th, 2023