Margaritaville Resort Palm Springs

Probably one of the worst places I've been. No soap or water in my suite when I arrived. There was trash on the floor. My balcony was covered with plastic and painters tape when I checked in. Everything is dirty and old. Even mentioned this via an email to them right after I arrived and I still have not heard from anyone. I do have to say, the food has been pretty good however and the staff that is here is working hard but very understaffed so extremely slow.
Apr 11th, 2024

Old
Apr 10th, 2024

Apr 9th, 2024

Start was rough but staff made things right. Had a blast despite not so great weather while we were there. GF had a mani pedi, we had a couples massage at the spa, was ex Ellen, very relaxing.
Apr 9th, 2024

I recently attended a work conference at Margaritaville in April and was left with a less-than-impressive impression of the property. From the moment of arrival, the resort exuded a cheesy vibe that attempted to channel Jimmy Buffet's laid-back ethos, but fell short of providing a genuinely relaxing atmosphere. During my stay, I encountered several issues that marred my experience: Room Location Issue: My room, 3102, was unfortunately situated next to a loud slamming gate. This constant noise disturbance made it difficult to relax and enjoy my time at the resort. Miscommunication Regarding Bag Delivery: Despite clearly communicating during check-in that I wanted my bags delivered to my room, I was informed after waiting for 30 minutes that I needed to call the front desk again for delivery. This contradiction was frustrating and soured my initial impression. Customer Service Response: I was disappointed by the handling of the situation by the staff, particularly Rebecca, who implied that I was mistaken about the bag delivery arrangement. This lack of accountability added to the frustration caused by the initial miscommunication. Overall, my experience at Margaritaville Palm Springs was subpar. From the poor customer service to the disruptive noise near the rooms and the challenging layout of the property, I found little to recommend about this resort. Even attempts to communicate my concerns directly to the manager went unanswered.
Apr 11th, 2024