Monterey Palms Health

Mar 6th, 2024

My father is in this facility. I have now called 5 times to reach the nurses station to speak to Anna, the night nurse, no answer and their mailbox is full. (Front desk)I left a message at 7:40 for Anna to call me back it is now 9:27 p.m. and no call back. When I spoke to the front desk at 7:40 the receptionist assured me that Anna would call me back. Today when I took my mother to visit my father, I spoke to Millie, the day nurse, and told her we were coming in at 3:00 and would like to speak to her. I asked what time she was taking lunch...she said she would be there. Nope...The staff told me was at lunch at 3:00. My father deserves the best care...after 3 days, these problems exist?? There is no directory of names to call. Wow...not good!!
Feb 26th, 2024

This facility has a 4 Star CMS rating. Every time I visit, the management and staff are very pleasant and they really care about the residents. They have high standards that put the residents first and the quality of care is top notch. If I had a loved one that needs a skilled nursing facility, I would highly recommend Monterey Palms Health Care Center, because I know they would be taken care of. Hans Huerto Gentiva Hospice
Feb 21st, 2024

Feb 17th, 2024

Feb 16th, 2024