A Royal Suite Home Furnishings

Anthony hooked us up with a great deal on a couch and many other nic knacks! Bought a couch off the floor and they delivered a couple hours later. Thanks again guys
Jul 17th, 2023

Service seemed great manager told me 2 weeks delivery here I am a month later looking like a clown missing furniture. All I have received is excuses and subpar answers. Huge mistake on my part will never be doing business here again
Jun 3rd, 2023

Spent a grip load there. Amir was awesome.
May 27th, 2023

Update...the couch was finally delivered, but came with two incorrect pillows. When the store finally reached out to the vendor, the vendor indicated that the pillow fabric had been discontinued. Shockingly...no-one thought to mention that at any point during this long process. Not even a mention of this fabric also being discontinued when they informed me of the actual couch fabric no longer being available. Just one issue after another! Not one thing went smoothly, efficiently nor timely in this entire purchase.
Oct 16th, 2022

This is purely for after delivery service. The salesman, who has since left, was good. I purchased the warranty with my sectional as I was talked into it by the manager. It turned out it ok for me, but overall, I have read terrible stories with BBB about the company they use, Guardian. Anyway, after going through Guardian's channels in September 2021, for fabric that was supposed to be scotch guard protected and wasn't, they authorized in February 2022- yep you read  it right 5 months later, for new seat covers. Why??? It took Royal suites 9 weeks to get back to repeated requests by Guardian with a quote. Guardian approved the quote in March and is told it will be 6-10 weeks to come in. End of June rolls around and I check with Guardian and Royal Suites- where AJ never returns an email btw,  because I've heard no updates and am moving out of the state. Guardian gets involved and I FINALLY get a response from Aj after sending an email to him and his boss that they had two days or I would report to BBB and attorney general for their business practice. Guess what folks??? They never even bothered to order the items!!!!! It is now September 30th and just got a call today to set up delivery. Wow!!! Considering Guardian already told you I moved and you all said you would ship them directly to me, your incompetence is beyond real. So over a year later--- yep, 1 year, maybe they will actually get to a post office and send them over. Know what you're getting into, people. If all you want is buy it and be done, this might be your place- if you expect anything more- go elsewhere.
Sep 29th, 2022