Verizon

Mar 23rd, 2024

Worst customer experience Ive ever had, specifically from Melissa. I was explaining a mistake on the stores end to corporate customer service over the phone and was told I explained it wrong. How about you do your job and talk to corporate about your stores mistake instead of having the customer do your job for you. Thanks.
Mar 3rd, 2024

Great service! Adrian totally saved my world. Had a bad sim card and he got me up and running in just a few minutes. Super friendly and knowledgeable. Thank you!!!
Jan 30th, 2024

Jan 2nd, 2024

I am blown away! Another slam dunk. 2 for 2 now. I have had the worst experiences with walk in brick and mortar phone places!!! I hated going in! BUT. This is the second time I have visited this particular store with a perplexing tech/messed up phone issue. The first time (after being greeted at the door and expeditiously was assisted) the tech took my phone and was super knowledgeable explaining to me what was going on. He ran a series of tests in the back. Keeping me up to date. As it turns out he explained what was wrong and why it could not be fixed. I needed a new phone. But that was alright because I knew what was going on! They took care of ordering the replacement right there. Second visit was even better! My wife needed a second line on her iPhone. We wasted two hours on the phine with Verizon phone tech. I then talked my wife into going to the store based on my last experience. We were not let down! We were greeted and helped straight away! I told the tech what we needed and he immediately understood!!! Wow!!! And the next thing we knew he was demonstrating to us how the phone worked with two lines! Done! Huge kudos to the whole team at Verizon in the Coll action at Oxnard. It is so nice to see not only high end customer service but also a high level of technical competency!!!!
Feb 11th, 2024