U.S. Bank Branch

Dec 22nd, 2023

I'm the 4th person in line only 1 teller working. Their are others here just not on any window! I've been waiting literally 25min & still waiting!!! I'm on lunch for work. This sucks it's always like this. I'd give them zero stars if I could.
Nov 8th, 2023

Recently Discovered this bank added their overdraft claimed benefit that I declined to authorize and accept IN WRITING (verified with documented evidence to prove this fact- glad I kept my copy & retained for my protection). Due to the repeated poor customer service I received, I decided to take my money to another bank. Each time I attempted to close the account and have the balance transfered via bank issued check, my account would mysteriously become inaccessible and Required me to call each time to obtain access. No reasonable excuse could never be provided each time. Due to my work schedule it was not possible to make it to the Oroville branch before it closed after work. Attempt to close the account at their Chico branch during lunch and was treated very rude. The female employee then refused to close the account I requested and told me to go back to Oroville and close it. It was very clear this employee became offended when I explained the poor service was the reason I no longer wanted to do business with that bank. I wrote a check for the total account balance and sent an email to the bank informing them to close the account as soon as the check cleared. (Copy retained to verify and evidence to prove this fact). However, although the email was acknowledged as received, the account was not close until several bank monthly fees were charged on an account with zero balance were accumulated. On top of this profit driven practice, I now discover the bank sold the claimed bank monthly service charges they caused to accumulate amount to a collection agency who I am forced to report to the Attorney General's Office for their Illegal Collections Act activities and threatening messages left on my voicemail.(Recordings also retained as evidence of proof). WARNING TO ANYONE OPENING AN ACCOUNT WITH THIS BANK. READ EVERYTHING BEFORE SIGNING! THE PATTERN OF PRACTICE USED IS TO HAVE YOU SIGN A PILE OF PAPERS WITH THE OVERDRAFT ACCEPTANCE MIXED IN WITHOUT PRIOR NOTICE. LUCKILY I INSISTED ON ACTUALLY READING EACH DOCUMENT BEFORE SIGNING AS INSTRUCTED AND DISCOVERED THE profit driven claimed benefit the bank stated they were providing to me when opening my account.
Oct 20th, 2023

This bank wont cash my savings bonds. Time to change banks.
Oct 13th, 2023

Had to leave town from the Bay Area and go to Oroville where my mother was in the hospital. Went to US Bank on Saturday only to find out they're closed on Saturday what a major inconvenience I'm starting to regret having an account with US Bank what a major inconvenience my branch is open my branch is open on Saturday, in the Bay Area
Mar 11th, 2023