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      Parker Thatch

      ( 7 Reviews )

      Parker Thatch
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      Chamber Rating

      3.3 - (7 reviews)
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      Read Our 7 Reviews

      Chamber Rating

      3.3 - (7 reviews)
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      • Courtney Corrado

        While the sling bag is beautiful, its really frustrating that for the price point, it is not lined. The natural suede lining flakes/rubs off and sticks to everything I put in the bag.
        Mar 30th, 2024

      • Tara Arrowood

        As much as I love my sling bag, the stitching started to fall apart in less than a year (10 months). I found a large safety pin and was able to keep it together. It was to my surprise that when I reached out to Parker Thatch (just over two months laster) customer support, they said it was out of their 1-year warranty and that I "should take it to a local cobbler, shoe repair or specialty dry cleaner to help with the repair." I can't tell you the disappointment I felt with this response. They seem so proud of their products. I've even been to the store in Orinda with a client and bought her not one but two sling purses and straps....because I thought it was such a good product. It might be their policy but this response is not what I expected...especially for such a small, local, hand-made product oriented business.
        Oct 16th, 2023

      • Lenny Grigorian

        Quality bags (I have 2 slings) and jewelry!! Customer service response was within 48 hours via email.
        Aug 30th, 2023

      • Melissa Clark

        Not actually open the hours they say they are. But you cant call and ask first as theres only an outgoing message and then the line goes dead. Pretty wild customer service approach for $500 bags
        Dec 23rd, 2022

      • Tom Tran

        Just awful, awful customer service. Ordered a bag a week ago, and still have not heard one update on shipping or status. Have reached out multiple times via email and social media and there is no response from their team. Their phone number is just a prompt to tell you to email them, which they don't respond to. I can't believe how bad customer service can be for a DTC brand like this.
        Oct 28th, 2022

      Read Our 7 Reviews

      About
      Parker Thatch

      Parker Thatch is located at 19 Orinda Way in Orinda, California 94563. Parker Thatch can be contacted via phone at 925-282-1098 for pricing, hours and directions.

      Contact Info

      •   925-282-1098

      Questions & Answers

      Q What is the phone number for Parker Thatch?

      A The phone number for Parker Thatch is: 925-282-1098.

      Q Where is Parker Thatch located?

      A Parker Thatch is located at 19 Orinda Way, Orinda, CA 94563

      Q What is the internet address for Parker Thatch?

      A The website (URL) for Parker Thatch is: https://parkerthatch.com/

      Q How is Parker Thatch rated?

      A Parker Thatch has a 3.3 Star Rating from 7 reviewers.

      Ratings and Reviews
      Parker Thatch

      Overall Rating

      Overall Rating
      ( 7 Reviews )
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      Courtney Corrado on Google

      image While the sling bag is beautiful, its really frustrating that for the price point, it is not lined. The natural suede lining flakes/rubs off and sticks to everything I put in the bag.

      Business Response on Google Apr 8th, 2024
      We sincerely apologize for any frustration caused! Our sling bags are our most popular bags and are intentionally left unlined to ensure they maintain their cozy and huggable feel. We regret to hear about the flaking/rubbing issue you've experienced, as this is not typical of our products. Despite our efforts to replicate the problem in-house after reading your review, we were unable to do so. Your feedback is incredibly valuable to us, and we genuinely appreciate your honesty.

      Tara Arrowood on Google

      image As much as I love my sling bag, the stitching started to fall apart in less than a year (10 months). I found a large safety pin and was able to keep it together. It was to my surprise that when I reached out to Parker Thatch (just over two months laster) customer support, they said it was out of their 1-year warranty and that I "should take it to a local cobbler, shoe repair or specialty dry cleaner to help with the repair." I can't tell you the disappointment I felt with this response. They seem so proud of their products. I've even been to the store in Orinda with a client and bought her not one but two sling purses and straps....because I thought it was such a good product. It might be their policy but this response is not what I expected...especially for such a small, local, hand-made product oriented business.

      Business Response on Google Oct 27th, 2023
      Dear, Tara.First off, we want to express our heartfelt thanks for reaching out and sharing your experience with us. Learning about your sling bag's troubles has genuinely touched us, and we want you to know that your feedback sparks a desire in us to do better.We’re really sorry to hear that your bag hasn’t held up the way you – or we – expected it to, and it sounds like our initial response didn’t hit the right note with you. We want to extend a sincere apology for any frustration we’ve caused. Your happiness with our products means the world to us.Here at Parker Thatch, our passion is crafting products you can rely on, backed by a one-year repair policy that’s there to reassure you of our quality promise. We truly celebrate this commitment to you.If your bag’s issue popped up within this year, and you contact us within this year, we’re on standby to jump in and take a look. Just drop us a line over at parkerthatch.com/pages/contact, and we’ll explore every angle to address your concern, following the guidelines that we’re known for.We value the trust you’ve put into our brand and our products. Please know that we’re here for you within the boundaries of what our policy can offer. If you have any further questions or need a bit more guidance, don’t hesitate to reach out. We’re here to help and ensure you feel supported every step of the way.Best regards,The Parker Thatch Family

      Lenny Grigorian on Google

      image Quality bags (I have 2 slings) and jewelry!! Customer service response was within 48 hours via email.

      Business Response on Google Aug 16th, 2023
      Thank you for your kind words, Lenny!

      Melissa Clark on Google

      image Not actually open the hours they say they are. But you cant call and ask first as theres only an outgoing message and then the line goes dead. Pretty wild customer service approach for $500 bags

      Business Response on Google Dec 12th, 2022
      Hello, Melissa. We are so sorry that you are not happy! We are currently open by appointment only (strangely, google keeps automatically putting other hours on our profile. So sorry for the resulting confusion!) Please reach out to us at [email protected] and we will be happy to work with you to schedule an appointment at your earliest convenience.

      Tom Tran on Google

      image Just awful, awful customer service. Ordered a bag a week ago, and still have not heard one update on shipping or status. Have reached out multiple times via email and social media and there is no response from their team. Their phone number is just a prompt to tell you to email them, which they don't respond to. I can't believe how bad customer service can be for a DTC brand like this.

      Business Response on Google Sep 17th, 2022
      Dear Tom, just saw this review you posted 10 minutes ago. We are so sorry you are experiencing frustration with your order!We have double-checked our emails and social dm’s and we are not seeing any incoming mail or messages from you. We confirmed we have sent order confirmation to the email you provided with your order and, consistent with our stated policies, we are ahead of schedule and your order will ship to you tomorrow.We will now attempt to call you using the phone number you provided with your order.Thank you for your patience and understanding that we are a very small team filling each order by hand. We will work with you to make things right!p.s. If you don’t even want to wait for our call you may immediately reach us through the active contact form at the following web address, Thank you!https://parkerthatch.com/pages/contact
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