Embassy Suites by Hilton Anaheim Orange

After checking in late with my wife and 3 kids, we unpacked and went straight to bed. My 11 year old daughter freaked out as the bed was wet under the covers, and it went through to the mattress. The drawers were full of crumbs as well. See pics. At first I thought it was going to be ok as our room did have a view of disney fireworks. When I called the front desk, they told me that they would move me to another room, 2 floors up and the other side of the building. I had no choice as it was late, we were tired and who knows what was in that bed... We moved to the new room with a view of the freeway along with the noise from it all night long for 4 nights. They charge $29 per day for parking as well. When I went to the front desk to ask about the advertised transportation to Disney, I was pointed to the bus stop and told to download the city's bus app... Not what I would have thought to expect... After paying the $30 fee for all of us to take the BUS..., we found it to be about 30 minutes behind schedule both to and from the park. Not to mention the atmosphere on an LA city bus with my kids. It's definitely not the safest feeling. I did bring this to the attention of the front desk staff, and they were not concerned, nor did they offer to do anything to address the situation of being moved to the other room. The only reason for 2 stars rather than 1 is that the breakfast was great and the head chef was very nice. I chose the Hilton brand for quality, and this was an epic failure to deliver. Will not be returning. Rooms: Depends on the side of the building and if the maid was through. Check for wet bed before getting in Nearby activities: Knotts berry farm. Disneyland. No shuttle. City bus Food & drinks: Good breakfast.
Apr 4th, 2024

Mar 30th, 2024

Worst experience ever. I read gold member can get 2free bottle water So I grabbed 2 bottle and went to front desk. Then front desk people saidok.ill charge it to your roomand I said I read gold member can get 2bottle for free then she saidyou got itthen hotel charged $3each.i called and asked then,desk has free water, if you grab from store we charge.they said.i dont get it.very disappointed .
Mar 29th, 2024

Beautiful hotel
Mar 26th, 2024

They did not value my customer loyalty. They wouldn't budge on stuff I would argue to be arbitrary, even if your default has been Embassy Suites for decades and you have never asked for so much as an extra towel. To think of the number of times I had given them the benefit of the doubt, this location included on my last visit down here. I never thought a single customer service experience was ever enough to decide to avoid a group of hotels, until today. Fred, the employee in question, congratulations on getting me to swear off Embassy Suites. Formerly, the favorite. I will discourage family. I will no longer accept it from employers trying to book me. I would encourage anyone, especially families, to steer away unless if you're in the mood for a litany of excuses and feeling anything but valued. The key here isn't the policy, which forgets the care that should be inherent in their proximity to Disneyland, the key here is he appeared uninterested in doing anything. Simply, avoid. There are Marriotts near by.
Apr 3rd, 2024