Quick Lane® at Citrus Ford

Came for a transmission flush paid $300 checked the transmission fluid before dropping it off and told the advisor theres no issues just want the fluid changed. He said Ill get it back with new fluid. Reddish or a little brownish. When I picked up the car my bumper had damage. They took liability and were willing to fix it after inspecting photos of my car that were taken when it was dropped off, later on that day when I told them I would be taking my car somewhere else for repairs if they can send me the photos of the car when it was dropped off they claimed we looked at the wrong cars photos earlier and that actually wasnt my car and they actually never uploaded the photos of my car. so you cant trust these guys when it comes to any damage to your car. Make sure you take your own photos at time of drop off. Now back to the transmission fluid that wasnt changed. Heres photos. You tell me if theres a difference or if either photo looks like it was freshly changed. Transmission fluid* Also when I go to check my dash cam to see who damaged the hood and if my fluid was even changed, I find the mechanic disconnecting my camera. They say its policy not to record in the shop. But the camera was only disconnected the short hour my car was being worked on. I love the reaction the mechanic gives when he sees theres a camera. That would have ruined my day They should have just paid for my damages and changed the fluid like I paid for. Instead this has been escalated with so many different people.
Apr 4th, 2024

Came here to have my 2017 mustang GT 350 serviced for an oil change. Made an appointment and dropped off at 10:30 am. Get a phone call around 4pm. Basically have to keep it overnight because they didnt have the filter in stock and for an oil change is ridiculous. They waited 5 hours to tell me this? And on top of that youre going to pay $430.00 so I came and picked it up. Whats the point of even making an appointment? Overall wont be coming back for a service.
Mar 3rd, 2024

call service. rings unanswered at 2:30 pm for a minute. Someone picks up line and then hangs up.
Aug 28th, 2023

Service was great, but EXPENSIVE! Oil change with "The Works" (with Synthetic oil) was $200! Without synthetic oil was still over $150. I know prices have gone up, but I paid $78 for The Works without synthetic oil last March at a different Ford dealer's Quick Lane in the Inland Empire. Confirmed with a third Ford dealer that their CURRENT price for The Works with synthetic oil is $120...a HUGE difference! Shop around if you want to save $$.
Apr 5th, 2023

Sat for a bit even when I had an appt set up and after just dealing with getting better with covid i felt I was treated awkward for wearing a mask. Pricing was a bit high as well but my old car needed a good oil change .. would probably never return
Mar 2nd, 2023