SureStay By Best Western Ontario Airport

Dear M Sanchez,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As for your deposit will return in 3 to 10 business days when using a Debit Card and will return to your account without a statement. The use of a Credit card will show a statement once returned an generally takes less time then Debit. The 3 to 10 Business Days do not usually include weekends or Holidays. Please keep tabs on the return with your bank. If they see the deposit in processing please ask them to expedite the process. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9093909855. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Darrell WarrenFront Desk SupervisorSureStay by Best Western Ontario Airport

We are very sorry you did not enjoy your stay. We thank you for letting us know where we lacked, we strive for excellent customer service and will work hard to fix these issues.

We are very sorry we did not meet your expectations. We do thank you for letting us know where we lacked, we will work hard to improve in those areas. We strive to provide excellent customer service and do hope you will give us another chance in the future.