Office Star Products

This company may have one of the best customer services in the office furniture industry. I had a problem with a chair mechanism and that jumped right on it. The product works great now. Thank You
Apr 30th, 2023

Awful company. Quality of product is poor. I purchased their counter chairs from home depot and the faux leather is peeling off eventhough we hardly use them. Customer service refuse to offer any help citing chairs are beyond warranty (the chairs are over a years old) and that these were discontinued (likely because they know the material used is defective). I didn't pay hundreds of dollars for disposable furniture. Don't waste the trouble and headache. Spend your money elsewhere.
Apr 24th, 2023

A lot of variety and quality Furnitures. I love it!
Aug 31st, 2022

I have been trying to reach their customer service department since January. This is September and I have heard nothing. I have left 2 emails and multiple voice mails. If you hold to wait to speak with someone, after 15 minutes, it says they are not available and disconnects you. Even their main office number is a continuous recording. I received a couch without arms and cannot properly assemble it until I have the arms. This is absolutely the most inexcusable customer service I have ever dealt with. If this is any indications of how they treat their other customers, I don't see how they are still in business. I will never buy another one of their products! I would give them no stars, but you have to have select at least one to write a review!
Jun 30th, 2022

Absolutely ZERO customer service. Ordered a chair on Amazon in July 2021. Chair that was delivered had obviously been repacked. Upon opening many items needed for assembly were either missing or short. It is now late September 2021. I have called the customer service line and was advised to email request along with photos of problems. I did so in August. After three weeks with no response, I emailed again. Another week gone by and no response so I began calling the "customer service" line. I have done so now on 4 occasions and each time the call goes to a voicemail, then to a "customer service" line which rings unanswered. I waited once for over 20 minutes and the call was finally disconnected. Absolutely frustrated with Office Star Products. All I want is the missing parts that will allow me to assemble the chair. No one will talk to me or respond to my continued emails. Pathetic experience. I would highly advise to avoid doing any business with Office Star Products.
May 31st, 2022