Empire Nissan Service Department

Feb 8th, 2024

I recommend this service center 100%, I travel throughout the United States in my Nissan, I have visited several service centers but in this one the difference is noticeable, the advisor has personalized attention with each client, he explains and makes you understand that They are going to do to your vehicle and what your vehicle needs to be better even in a general sense I saw that all the advisors are dedicated to this but in particular I was touched by the advisor Carlos Gonzales who apart from giving you the attention that you need, he gives more That treats you like a friend.
Feb 3rd, 2024

Jan 16th, 2024

Richard the service manager gave us amazing customer service. We would definitely recommend him to all our friends and family.
May 25th, 2023

What's happened to the service here?? We dropped off our car on July 29th. We still don't have our car back, today August 9th. The new part was defective so we are stuck paying insurance for a rental car we shouldn't need if the part was good. . There is no communication from Nissan service. WE are the ones calling the dealership for status updates. We've been told several times it'll be ready "today". Today comes and goes and AGAIN we are calling for another update. Meanwhile we are paying insurance on a rental car we wouldn't need to pay IF their part wasn't defective!! We asked for the service manager to call us. 48+ hours later still no call from the service manager. Our car has been at Empire Nissan TWELVE DAYS with No communication from the dealer unless we are calling and refuses to pay for the 12 days of insurance on a rental car that we should not have had to needed to rent more than one to two days. Terrible service!
Jul 16th, 2023