O'Reilly Auto Parts

Robert Kromberg _{on Google}

Nov 29th, 2023

Thank you for installing my new windshield wipers!! You guys are great!

Aaron O _{on Google}

Dec 31st, 2023

Unpleasant encounter with the short-haired customer service associate girl wearing a hat on Monday night 12/18/23. Despite wearing a smile, she displayed snarky rudeness when questioned about a brake lightbulbs model number on their website differing from the physical product in the store, and made me feel stupid in the end. The transaction's completion was met with silence, assuming understanding despite my poor vision as I had forgotten my glasses at home.
In contrast, the service at the AutoZone across the street lacked the same negativity and was a night/day difference. I am a local here, and such service I experience at OReily perpetuates a subpar experience, and I'll steer clear, advising my employees and my fellow neighbors within my home owner association to do the same. It's essential to remember that condescending customer interactions can hinder business growth and perpetuate a stagnant reputation.
All in all, I get that employees may have bad days, but never make your customers (especially those that have little experience in the automotive field) feel stupid for asking questions.

Gina Lee Berterretche _{on Google}

Nov 25th, 2023

#1 customer service! After a fundraiser event nearby, my truck wouldn't start, it was raining. I called from the parking lot and a guy came out to check the battery, in the rain! The truck started and I was on my way after a quick jump. Life saver but I didn't get his name. Thank you!!!!

Lorena San Juan _{on Google}

Oct 14th, 2023

Really good service