Chase Bank

It is nearly impossible to get someone to help you open an account. I have been trying for weeks. Only one of their bankers will set appointments. No idea what is up with the other ones. I have been trying for over a month to get my 18 year old in to open their first account. As a young worker they have a schedule that changes week to week. The bank can never make an appointment the week of your call. It is  impossible to get this kid an account with Chase in Ojai.
Sep 22nd, 2022

One star for RHONDA. Super rude, belittling, makes you feel stupid. Not a nice person. Wont let you get a word in edgewise, wont listen to valid concerns. Edit to add: Ive been a Chase customer for 18 years, back from when it was Washington Mutual. No more.
Sep 15th, 2021

I've banked with Chase for more than a decade, but when I moved to Ojai the agent was friendly from the start. Today I had the pleasure of working with him to report credit card fraud, he was compassionate and caring. He even took the time to retrieve all my recurring charges so I can change the information when the card arrives. He even asked and confirmed that the Fraud representative to expedite the delivery. Great people at Chase in Ojai!
Apr 21st, 2021

Very nice staff with the exception of one teller named Hailee. Extremely short with me, unwelcoming tone, dismissive, and refusing to answer basic inquiries regarding my account despite my warm attitude with her. Never have I experienced this at this branch so my hope is that this teller will be re-educated on who pays her salary (her customers).
Dec 18th, 2020

Ive been banking here for a long time. The tellers have always been friendly and helpful. Even with the atm at the sidewalk I prefer to go inside to have the smile and personal assistance I always get. The banker helped me through my sisters passing and what had to be done with her business affairs. I was the executor of her will. When another relative needed help with legal documents, the staff was so helpful my relative was impressed. She had not experienced that at her bank (not Chase) in a county south of us.
Oct 31st, 2020