Frontwave Credit Union - Rancho Del Oro

Been a member for almost 20 years. They say they work with you but they never do. They have gotten to the point where all they do is pass the buck on to someone else. Everytime I call it's a new issue with someone else with is bank. So after almost 20 years I will be finding another bank to do business with. And yet again you all fail. You get my hopes up and then crush them. This a terrible bank. I am disabled vet they are literally forcing into bankruptcy. What a nice bank thanks guys.
May 25th, 2023

To say that Leah, Tyler, & Cesar go above and beyond for their members is a complete understatement. I left the branch very upset this past Saturday because of a mistake that was made (Not their mistake specifically). I was ready to jump ship to Navy Fed right then and there. When I came back into the branch for some understanding, the Branch Manager, Cesar, was extremely apologetic and promised to not only to find a way to resolve the mistake immediately, but to also provide a thorough explanation as to what caused it. The matter was resolved in less than an hour. Once complete, Leah helped me complete the process and followed up with me days later to assure me that everything was being taken care of on their end. Tyler is incredibly knowledgeable and detail-oriented. He makes sure to not miss anything that would delay the process or inconvenience the member. They are the Frontwave Dream Team in my eyes. GIVE THEM A RAISE PLEASE!
May 18th, 2023

Ive been to this branch several times and have always found the staff to be pleasant and attentive, but today the branch manager Christina was a ROCKSTAR!! Im going through financial difficulties that stem from my divorce. She worked her magic to set me up with a financial product that lowered my monthly payments, gave me cash in hand and allowed me to pay off my credit card. Thanks Christina!!
Mar 6th, 2023

Charmaine and the other teller today took care of me even though I was upset and had an attitude. Very professional even when people and situations can be challenging. She even went above and beyond and took extra time with me. (Felt so bad I apologized).very good people at this location..very friendly..they have my business. Thank you
Jan 9th, 2023

Horrible customer service. They won't give us the title to a car we paid off in 2012! They have given us all of the paperwork showing it is paid off but the California DMV says they won't release the title because they won't release the name on the title and they won't help us get it done at all. It has now been 2 years of calls and endless loops. I don't trust or recommend them for car loans!!! We can't do anything with the car at this point... they just screwed us.
Jan 4th, 2023