Home Services at The Home Depot

This place has everything but sometimes it's too big for me so I will often go to Ace Hardware for easier things.
May 10th, 2020

Apr 5th, 2020

Just saw a car hit another car in the parking lot and try to leave. I stopped her and then went inside and told customer service. Asked them if they could say something over the intercom about someone car or ask them come to front do they can say privately.. somey. And their reply was we don't do that. we are not allowed to do that so basically is something happens to you in the parking lot don't come in here asking for help they arent going to do anything about it. Don't let anybcrime happen to you here at Home Depot cause they want nothing to do with it. She said they'll need to file a report it's not any of their concern.
Feb 7th, 2020

Always easy to find what you need
Dec 25th, 2018

If I could leave less than a 1 star review I would. My experience still isn't over but I'm hoping this will help out others. First of all it's nearly impossible to find anyone for help around this place and if you do they don't even feel like they want to help you. But more importantly why I'm writing this is because I special ordered a door for our new home. Chris in the doors and window department helped me out. Nice guy and seemed very knowledgeable. I explained to him what I wanted and what I currently had. I couldn't afford to pay someone to install it so I'm emphasized this to Chris to make sure I can install the door myself. He advised me that the hinge placement of my door should be standard and that I should just double check the size of my door when I get home. So I did and it checked out. Time goes on (1 month) and my door is ready for pickup. Pick it up and get it home. First thing I notice when I get home is a big dent at the bottom of the door. I immediately call Home Depot to let them know and customer service tries to offer me $20 off to keep it. HA.. after saying no they let me know I'll get a call back. In the mean time I unwrapped the door to find that the hinges and door sweep were missing. When you think it couldn't get worse, I take measurements and the hinge placement and door lock set placement are completely different from what I have. Standard.. not. Chris from doors gives me a call to offer $100 to keep the dented door, although this was fair I had to say no since everything else about it was messed up after explaining to him. He then lets me know that I will get a call from the specialty manager. Couple days later I get a call from Sean the specialty manager, he is super understandable right from the beginning and lets me know that he will have a professional come out to measure, re-order the door, have it installed, and even talk about extra compensation once the door was installed. I was overly excited and he went beyond any expectations I had. Sean then calls me back the next day to explain that he didn't realize how much installation costs and that he would see what he can do.. great. From there I got no response over email for days. I then get a call from a Home Depot rep letting me know that I could re-order my door (which now costs more for some reason) and have it installed all for $600 odd some dollars. What the hell?? She then explains that they also refunded me without me knowing. This was nothing that was agreed upon and I told her to have Sean call me. Finally I get a call, this time Sean isn't as nice as he was last time. He explains to me that my story wasn't what he thought it was and after talking to Chris there were notes on my order that said we talked about hinge placement and that I should have measured those when I got home as well. Yes we did talk about hinge placement but I WAS NEVER TOLD TO MEASURE THEM. If I was told to then I would have. So all the sudden Sean had flipped it around on me and made it seem as though it was my fault and that my previous story was a lie. I'm pretty pissed at this point. So instead of covering installation he then tells me he can either give me $250 off installation or $300 off my replacement door. I told him that I couldn't afford to pay for installation and that the whole reason I ordered the door from them was that I was advised I could install it myself. After going back and forth with him about how he told me he would install it and took his word back, I finally opted for the $300 off the door but emphasized that they better make sure it fits. He said ok and would call me back after he talked to the guy who came out and measured our door. I then get a call from a guy named Richard, not Sean, and he tells me that I can re-order my door for $250 off, I explain to him that Sean just told me $300. He calls me back after talking to Sean and explains to me that Sean said the opposite. I requested to talk to the store manager. To this day, no call, no door, and Sean won't answer my emails.
Feb 9th, 2018