H&R Block

Tax time can be stressful time period and unfortunately the staff here at this H&R Block location made it even more stressful. I came in to complete my taxes with a tax associate that I have been working with for over 25 years, and I presented her a state tax form I had received for a previous tax year, and she immediately assumed the letter was fraudulent. That then sent my head spinning. I then went home and did my own research and confirmed that the form I had received was indeed legit and after speaking with state tax board, I had owed back taxes. This was confusing to me as I have been getting my taxed prepared at this location for years, and this is first I am learning of mistake by my tax associate. In trying to get some understanding around how and why this mistake was made, I was dismissed and ignored. I called several times to talk to my tax preparer, and I was met with a receptionist who not only was privy to my tax situation, but was rude and would not connect with my tax preparer. Their error in preparing my taxes, was a very costly mistake and I can not be sure how many more mistakes they have made due to my inability to speak with anyone at that office. I will contact the BBB and share my horrendous experience with the so called tax professionals at this H&R Block location.
Apr 9th, 2024

Professional attention and kindness
Mar 20th, 2024

A great
Mar 15th, 2024

Feb 21st, 2024

Had a great experience. Felt very understood and helped. She was very kind and patient with me and I feel very confident in the work performed
Apr 15th, 2023