Philippa Roberts

i wanted a bracelet but my wrist size is smaller than what they usually have online. this shop made a custom bracelet for me and was gracious enough to let me change my mind after i came back a day later with a few tweaks. great suggestions, receptive listening and detailed handiwork, grateful for the experience
Mar 10th, 2023

Such a sweet find as I was strolling down Piedmont Avenue this weekend. The store has curated household accessories, purses, and glocal artist-made jewelry that Philippa Roberts (the owner) finds and connects with on her travels. She also designs and has some of her own handmade jewelry for sale at this shop. Lots of cute, whimsical and fetching items to peruse. I ended up buying a book and ceramic trivet made in Turkey.
Jan 22nd, 2023

Oct 23rd, 2022

100% recommend coming here, such great items for gifts and for family.
Jun 30th, 2022

Having visited Philipa Roberts for the first time 5 months ago, at which time I purchased a gift for a friend and signed up within the customer system, I decided to visit the boutique again, excited to check out a pair of gold hoops I'd had my eye on for myself. I loved the originality of the design and my first visit was a positive experience. I recalled there being sale items and hoped to see whether I could snag a deal on a gold piece. Upon entering the store, there were 2 other shoppers. I was not greeted by anyone until I spotted the section I was looking for and ventured there. As soon as I started picking up some of the items, I was approached by the sales assistant who very directly and somewhat rudely asked me if I needed something in particular. Her energy immediately put me in defense mode while I explained about the hoops and she rebutted "what reduced section?" and corrected me that it was called the "bargain bin" and that it wasn't where I gestured it to be. It felt like an interrogation. I stood around for a few minutes longer with a piece in my hand that I already intended to purchase and eventually decided that I deserved much better treatment, returned the piece, and left. My previous experience was MUCH better and I would have purchased an item today had I not felt offended. I'm often mistaken for being younger than I am at 30 years old. I get that Oakland can be a dangerous place and the social climate here is tense what with the disparity, but ageism and other prejudices won't keep customers in your store. Sorry if I wasn't dressed nicely enough for you, lady. Really left a bad impression.
May 8th, 2022