EarthLink Internet

Kimberli Gutierrez _{on Google}

Feb 12th, 2024

Absolutely the worst internet provider ever! The internet went down at exactly the one month mark and nobody could come out to fix it. Conveniently, they can charge a termination fee if you cancel at the one month mark! I called on Thursday and was told it would be fixed within 24-48 hours, which is a long time. But, nothing happened in that time frame. I called Saturday to find out what was going on and was told that it was still pending! Still pending? Yes, still pending. Nobody works on the weekends, so someone will call Monday and schedule for a technician to come out! Say what? Now Im waiting 3 more days to even get scheduled? Im having a Super Bowl party tomorrow and cant put the game on without internet! I work from home and need the internet! My son works from home and requires the internet! What am I supposed to do while I wait for someone to even schedule to fix the problem? No response other than nobody is in on the weekend and so youll have to wait until Monday to talk to someone. When I told them that I wanted to cancel service, I was told Id be charged a termination fee. Keep in mind that it was at exactly the one month mark. January 10-February 10. AND, I would have terminated 2 days ago if I had known they were going to take 5 days to even schedule an appointment for repair of the line! Do NOT use this company. Not even saving money is worth having them as a provider! They are the worst!