Schmitt & Co Management

Carol D. _{on Yelp}

Oct 4th, 2014

STA&Y AWAY FROM THIS COMPANY IF YOU WANT FAIR TREATMENT. They are management company of Novato Self Storage where I have a rodent infestation.EEK! MICE AND RODENTS GOT IN TO MY STORAGE!!! I HAVE A RODENT INFESTATION at NOVATO SELF STORAGE!! They have left droppings on my mattress pad, on my couch, eaten through areas of where chairs were not completely sealed, eaten thriough a box with expensive linens, making holes in my bedspeads and sheets.  The corporate office, Debbie is not taking any responsibility, except for offering one months rent credit. I sent them numerous photos of the dead mouse and the droppings on my mattress pad, couch and chairs, and ruined linens with brown marks and holes in it from mice. I have just talked to an owner of another storage facility in Marin who told me that others have had the same problem there. They said management does have liabilty for my damage because they have neglected their responsibility to protect the facility from rodents. They told me EVERYTHING that I have has to be examined, cleaned if possible, and repacked in new boxes,  that the upholstered furniture has to be  fumigated. My temperpedic mattress and mattress base needs to be thrown out. They said my furniture could have mice inside even though I do not see them making holes on the outside. This is going to take a great deal of time and money. My storage space is large, 19'x10' so there are many boxes and pieces of furniture. I need to have professional help to do this work. Nothing can be taken to another facility until everything has been cleaned, if possible or discarded, if not possible. They said mice can get into any small space and can be in my boxes and furnishings even though nothing is visable. Mice can even nibble at wooden furniture. They told me to have a lawyer draft a letter and I have grounds to sue them. DO NOT use this facility if you want your things protected!!!