Novato Smiles Dentistry
-
948 Diablo Ave
Novato, California 94947 - (415) 897-8020
- Website
Hours
Chamber Rating
-
Milan Dayanni
This is just the beginning of my 5 STARS+ experience. The BEST Dentist I have ever had the pleasure to meet ...Gentle /Explained what he needed to do.. Amazing very little pain .The Staff is Excellent, You open the door and are greeted with a Smile, Will include Staff names in next post. I was nervous, however walked out the door with a NOVATO SMILE ON MY FACE!!!
Mar 30th, 2024 -
Bee Freyer
If I could give less than one star I would. Not only are the front desk staff incompetent at their jobs, but Dr. Lee is incredibly rude and unprofessional. The bedside manner is nonexistent, he was not accommodating to my severe dental anxiety, and was plainly just rude and disrespectful overall when discussing my dental health. Do not come here if you are looking for a positive dentist experience. The first appointment I had at this location I had X-rays done because I had not gone to a dentist in a few years (due to autism related sensory issues as well as a long traumatizing history with dentists) and wanted to specifically look for cavities in my teeth since I am pretty prone to them. The dentist who was there at the time said I was all clear and just needed a thorough cleaning. Great. Perfect. I paid and left with a 6-month cleaning appointment scheduled for March. The March appointment comes, all of the other dentists have moved on elsewhere and I am left with Dr. Lee. He is very rude to me about my dental health saying, and I quote, "You do not have good dental hygiene. You need to fix that." Before he started the cleaning I explained to him that I am prone to panic attacks while at the dentist because of a bad history and will be wearing noise-cancelling headphones during the service. He attempted to dissuade me from wearing them, claiming he wanted to be able to communicate with me during the procedure. I flat out told him no, I will be wearing them and he simply shrugged. Come time to checkout and leave, a nurse comes up to me in the waiting room and tells me that Dr. Lee had taken a look at my X-rays from 6 months prior and decided that yes, I do have two cavities and they needed to be filled ASAP. I ask, why didn't they find the cavities 6 months ago when I specifically asked them to look? They couldn't give me a straight answer. Irritated, I go to the front desk to checkout and schedule my fillings and leave. I scheduled the fillings for today, April 2nd 2024 and request to be sedated with laughing gas because having to go through two cavity fillings would most likely cause me to have a full meltdown. Finally, today when I show up for my fillings I am told while attempting to check in that my appointment was cancelled. I ask why. The front desk staff claims that they tried to get in contact with me but no one answered and I was listed as a "No confirmation cancellation." I tell them that I have not received a call from them since the last appointment. I even show them my call history and have them confirm the number on file. They claim that they called me twice. "It must not have gone through." They made no attempt to e-mail me to confirm or call my emergency contact either. When I ask to speak to Dr. Lee, "he is busy and cannot talk." Frustrated after driving 45 minutes and having someone with me to drive me home after the procedure. We leave with no reschedule and nothing resolved. No apology, nothing. I am beyond frustrated with this dentist's office and will never be returning.
Mar 27th, 2024 -
Melissa R
I had an amazing experience here beginning with the front office staff! Katherine was so kind and helpful, and Dr. Lee and the dental assistants made the process seamless. Thank you!
Dec 16th, 2023 -
Teresita Tabudlo-Richards
Experience informative. Dr Oz Simel was great and effective
Nov 2nd, 2023 -
Laura Squellati
The staff is amazing! Professional, polite and personable. Katherine is so sweet and definitely makes you feel like you personally matter to them. Dr. Lee is very caring and considerate, fair and personable. Also office seems to be up- to-date on new tech dentistry procedures. Love this Dentist and his staff!
Oct 30th, 2023
About
Novato Smiles Dentistry
As a Smile Generation Trusted office, we welcome you to Novato Smiles Dentistry! With state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Novato dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.
Contact Info
- (415) 897-8020
- (415) 897-8967
- [email protected]
- Website
Services
- Dental Cleaning
- Dental Hygiene
- Cavity Filling
- Root Canal
- Bridges
- Crowns
- Fillings
- Veneers
- Whitening
- WisdomTeeth
- RootCanal
- ClearAligners
- Emergency
- Hygiene
Brands
- Smile Generation Office
Languages
- English
Payment Methods
- AMERICANEXPRESS
- ANDROIDPAY
- APPLEPAY
- DISCOVER
- FINANCING
- MASTERCARD
- SAMSUNGPAY
- VISA
Questions & Answers
Q What is the phone number for Novato Smiles Dentistry?
A The phone number for Novato Smiles Dentistry is: (415) 897-8020.
Q Where is Novato Smiles Dentistry located?
A Novato Smiles Dentistry is located at 948 Diablo Ave, Novato, California 94947
Q What is the internet address for Novato Smiles Dentistry?
A The website (URL) for Novato Smiles Dentistry is: https://www.NovatoSmilesDentistry.com?sc_cid=Yext%3AO%3AGP%3A296%3AOrganic_Search%3AGeneral%3Ana&y_source=1_MTcxODMyNi01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Novato Smiles Dentistry?
A Novato Smiles Dentistry employs approximately 20+ people.
Q What days are Novato Smiles Dentistry open?
A Novato Smiles Dentistry is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 2:00 PM
Saturday: Closed
Q How is Novato Smiles Dentistry rated?
A Novato Smiles Dentistry has a 3.4 Star Rating from 60 reviewers.
Hours
Ratings and Reviews
Novato Smiles Dentistry
Overall Rating
Overall Rating
( 60 Reviews )Milan Dayanni on Google
This is just the beginning of my 5 STARS+ experience. The BEST Dentist I have ever had the pleasure to meet ...Gentle /Explained what he needed to do.. Amazing very little pain .The Staff is Excellent, You open the door and are greeted with a Smile, Will include Staff names in next post. I was nervous, however walked out the door with a NOVATO SMILE ON MY FACE!!!
Bee Freyer on Google
If I could give less than one star I would.
Not only are the front desk staff incompetent at their jobs, but Dr. Lee is incredibly rude and unprofessional. The bedside manner is nonexistent, he was not accommodating to my severe dental anxiety, and was plainly just rude and disrespectful overall when discussing my dental health.
Do not come here if you are looking for a positive dentist experience.
The first appointment I had at this location I had X-rays done because I had not gone to a dentist in a few years (due to autism related sensory issues as well as a long traumatizing history with dentists) and wanted to specifically look for cavities in my teeth since I am pretty prone to them. The dentist who was there at the time said I was all clear and just needed a thorough cleaning. Great. Perfect. I paid and left with a 6-month cleaning appointment scheduled for March.
The March appointment comes, all of the other dentists have moved on elsewhere and I am left with Dr. Lee. He is very rude to me about my dental health saying, and I quote, "You do not have good dental hygiene. You need to fix that." Before he started the cleaning I explained to him that I am prone to panic attacks while at the dentist because of a bad history and will be wearing noise-cancelling headphones during the service. He attempted to dissuade me from wearing them, claiming he wanted to be able to communicate with me during the procedure. I flat out told him no, I will be wearing them and he simply shrugged.
Come time to checkout and leave, a nurse comes up to me in the waiting room and tells me that Dr. Lee had taken a look at my X-rays from 6 months prior and decided that yes, I do have two cavities and they needed to be filled ASAP. I ask, why didn't they find the cavities 6 months ago when I specifically asked them to look? They couldn't give me a straight answer. Irritated, I go to the front desk to checkout and schedule my fillings and leave. I scheduled the fillings for today, April 2nd 2024 and request to be sedated with laughing gas because having to go through two cavity fillings would most likely cause me to have a full meltdown.
Finally, today when I show up for my fillings I am told while attempting to check in that my appointment was cancelled. I ask why. The front desk staff claims that they tried to get in contact with me but no one answered and I was listed as a "No confirmation cancellation." I tell them that I have not received a call from them since the last appointment. I even show them my call history and have them confirm the number on file. They claim that they called me twice. "It must not have gone through." They made no attempt to e-mail me to confirm or call my emergency contact either. When I ask to speak to Dr. Lee, "he is busy and cannot talk." Frustrated after driving 45 minutes and having someone with me to drive me home after the procedure. We leave with no reschedule and nothing resolved. No apology, nothing.
I am beyond frustrated with this dentist's office and will never be returning.
Melissa R on Google
I had an amazing experience here beginning with the front office staff! Katherine was so kind and helpful, and Dr. Lee and the dental assistants made the process seamless. Thank you!
Teresita Tabudlo-Richards on Google
Experience informative. Dr Oz Simel was great and effective
Laura Squellati on Google
The staff is amazing! Professional, polite and personable. Katherine is so sweet and definitely makes you feel like you personally matter to them. Dr. Lee is very caring and considerate, fair and personable. Also office seems to be up- to-date on new tech dentistry procedures. Love this Dentist and his staff!
Overall Rating
Overall Rating
( 60 Reviews )Write a Review
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