Liberty Tax

My dad, sister and friend went to have their taxes done at Liberty Tax in Norwalk and they all paid for their tax preparation cash. When they received their refund by direct deposit they took $1k from my friend, $500 from my sister and $200 from my dad as additional fees that were never agreed upon. We have been trying to reach the office and corporate office and they fail to reach out.
Jul 7th, 2022

My dad, sister and friend went to have their taxes done at Liberty Tax in Norwalk and they all paid for their tax preparation cash. When they received their refund by direct deposit they took $1k from my friend, $500 from my sister and $200 from my dad as additional fees that were never agreed upon. Has anyone else had this happen. We have been trying to reach the office and corporate office and they fail to reach out.
May 31st, 2022

Jul 10th, 2021

I had a really horrible experience with this location, the tax preparer "Adelita " is rude and lacks costumer service.  My husband and I stopped by to prepare our taxes and she didn't know left from right.  Then I requested a copy of my previous year's income tax copies and she acted like if she could care less.. I ended up requesting the copies 3 times and I had to deal with her lack of customer service. A very rude person, I would look for another place to prepare your taxes. And to top it off Rhys charge you an arm and a leg to prepare them.  Never again!
Mar 1st, 2020

We filed our taxes with liberty every year and it usually goes really smooth. We usually go to La Habra but unfortunately they were closed this year. So we decided to come to this one. They didnt give us any paper work when we finished and also we now found out they input the wrong bank information so now we will have to wait even longer for our return. This experience has been a disaster. We called repeatedly for days and left messages and got no response.
Jul 1st, 2019