Lil’ explorers day care

Jhofelle Maruzzo _{on Google}

Mar 21st, 2020

At first, I really appreciated how quick April was in responding to my inquiries via text. We even got a chance to visit their home daycare back in December 2019 with Lupe, April's mom.
I must say, my review is solely based on what I experienced after the fact when I tried to follow up with April just recently about a week ago (February and early March) 2020. She had mentioned to me previously that in order for us to secure a spot for my daughter to enroll her at their place for the month of April that we would need to give a $200 non-refundable payment (first week tuition), which is totally understandable but I had asked if I can check back with her in a few months to see if there was any availability at that point.
Anyways, fast forward to a few months to today, I sent her a follow up text and asked her about the application and that we're ready to submit the paper work along with our deposit.
This was last Friday and I gave it a couple of days and texted her again. Still, nothing! No response...NADA! So here I am scrambling to find another place for my 4 month old daughter, because April didn't respond or confirmed!
I get that there were no guarantees on our end because we didn't give her a deposit at the time she asked back in December, however, I did ask her about the non-refundable deposit if it went both ways meaning if she fell through for any reason and was unable to make a commitment to us that we'd get our money back, but she made it seem like it would be our loss regardless!
April really gave me a reason to leave this lengthy review on Yelp. I hope she realizes the importance of common courtesy/follow through, business ethics/practices and that she works on improving her communication skills. It's very unprofessional to not respond back even if she no longer had a spot for my child. I would have appreciated it more had she responded with that.
I also asked my husband to give her a call and he said April just brushed him off the phone telling him that they don't have any space available and said "good luck"....wow! how rude was that? So, I guess we'll take our business elsewhere!