Blaze Pizza

Received excellent service from the staff at the counter and the food was great
Apr 10th, 2024

Apr 8th, 2024

I went in today to have lunch, I've been here before and service had been pretty good but that was not the case today. I want to preface that I also work at another pizza chain so I know how it can get. Also, I'm not upset with the female employee that helped me, I'm actually upset about how they are managing this location. I ordered 2 build your owns which took 10 minutes for them to prepare. No, it was not busy, I was the only person in line. There was a male employee working on online orders and so the female employee helped take my order, she seemed a little unsure of what she was doing so I took it like she was still in training & was pretty patient. Except after she finished my first pizza, the male employee asked her to take care of another issue and he went into the back. I stood there for a couple minutes confused because if he asked her to do something else while making my order, I expected him to help me. She didnt take too long but there was no dough ready, -- there was about 5 employees there from what I can tell, just looking busy. I say that because 1 was the male employee that had gone to the back, 1 was folding boxes, 1 was kind of cleaning, 1 was the female employee helping, and 1 was another female who kept getting in trouble for actually trying to do something. Anyway, finally the female employee was in the middle of making my 2nd pizza when the employee that was folding boxes comes around and another online order comes out, he yells out saying the order came in so the female employee stops again to set that order up. Once she gets back to me I ask her for minced garlic but after looking at the container, I lost my appetite. The garlic was a dark yellow floating in water with green pepper and mushrooms. I told her never mind and she asked if I wanted it fresh. I said If it wasnt too much trouble id appreciate it. The Male employee comes back around seeing that my 2nd pizza isn't finished and makes a comment about how he wouldve finished it by now. WOW. I wonder why she hasn't been able to finish it. She comes back holding the container but goes to the SODA MACHINE TO PUT WATER IN IT. why? Then she comes back to my pizza and puts a HANDFUL of the wet garlic onto my pizza. I told her it was too much and she apologized and attempted to take some off. The first pizza was fine but the 2nd pizza I couldn't enjoy. So please, work on: > Managing your team better > Communication within the team > Training your team better > Work on your portioning! (What a nightmare for inventory, if you guys even do that.) & to the female employee that kept getting in trouble for actually trying to work, I hope you walked out or quit.
Mar 24th, 2024

Love garlic pizza
Mar 21st, 2024

Mar 19th, 2024