In-N-Out Express Car Wash Inc

Good car wash
Mar 16th, 2024

I've been calling for the past two weeks (I've emailed too) to talk to someone about cancelling my membership since I moved and haven't been able to get a hold of anyone
Feb 23rd, 2024

To whom it may concern, My name is Franco, I am a monthly customer of your highest value package for a little over 1 year. Up to this date of 2/27/24 I had nothing but the best experience at a car wash. A reliable, friendly and professional place for it's customers. Perhaps today upon pulling up to the rails where you engage being pulled to start the wash. There was a black Lexus in front of me. They engaged on reverse instead of neutral and backed up a little. I honked to warn them. The attendant that was on duty at the wash, instead of managing the situation, she reprehended me for honking. I immediately reprehended her by telling Ng her she has to do her job in a calm way not with an attitude. She starts to move her hands, doing gestures that can be easily understood as a "shut up". The other attendant that was at the cashier's window came out to the wash area and instead of asking me what happened or de-escalating the situation, she also told me to stop complaining and to move forward. I got out of the car and went to speak with Jerry the manager that was working on the credit card gate. I did talk to him in a irritated manner and even cursed. Perhaps i told him what happened and said i wanted an apology. He told me he was busy and looked way. Completely ignoring the situation. I went on, did my wash. Once i was done, I went back to talk to the manager. He was nowhere to be found. The cashier the told me i could go online and complain. I told her the disrespect and neglect was unacceptable and I would take this to it's full extents of the law, by reporting every single activity to it's corresponding law enforcement agency. Her response was a laugh. I told her I would block the entrance and even if aware that would imply legal issues to me as well, I was willing to go to that extent in order to get someone responsible for the car wash to solve my issue immediately. In the same moment i was walking toward the entrance, Carlos approached me and calmly, respectfully asked me what was going on. I told him my version of the story as described above. He immediately apologize in behalf of the car wash. He did handle the situation as it should be, professionally. After he gave me the expected customer service, he politely asked me if I felt I went over the limit also with my irritation. Immediately I agreed with him and also apologized. There is nothing more honorable than recognizing when you're wrong. I did react in a extreme manner and I also apologize for it. I told Carlos if my membership is cancelled I do not care, same as my $45 won't make a difference for you, the car wash won't make difference for me. Perhaps the amount of legal matters that I do have the time, meanings and willingness to engage on against the car wash, it is a unnecessary situation for both ends, when it should, it must be resolved professionally and cordially. Carlos was profesional and I got all wanted from him. An apology! Feel free to reach out if anything. On my end the story is over and I do wish con continue being a customer. Perhaps it was important to report this issue.
Feb 9th, 2024

It's the first time we've gone and if we liked it, it's not that expensive and in the end you get your car vacuumed for free, then it's very good!!
Feb 1st, 2024

Terrible staff and customer service!!!!!!terrible!!!!!
Jan 21st, 2024