CubeSmart Self Storage

Service is great. I have two units there now. However unhappy that the rates go up. Everything keeps going up except my paycheck.
Apr 10th, 2024

Bobbie at the front desk was fantastic! Helpful, knowledgeable, friendly, patient & funny! She's a keeper! Thanx Bobbie! P.S. Just dealt with Mike, he was great too!!!!
Apr 6th, 2024

Managing the storage units is one thing but customer service is another and it costs absolutely nothing to be kind. A simple hey you know your agreement it says that you cannot have the door closed when you're inside could have sufficed but instead the attitude and the rudeness of the manager was what was displayed and now I've been given 10 days to leave and also to be told that I can only access my unit during office hours is a little ridiculous but which is fine, Because I will take my money elsewhere but think twice before you lease your stuff here because the manager can be very rude basically because she has strong assumptions and she goes off of her assumptions. She was not only rude to me but she was also rude to my husband where the within the first week, the gate code wouldn't work so my husband got extremely frustrated and she disrespected my husband told him that he needed to leave the premises immediately when he didn't do anything wrong other than just walk in the gate and I did make him apologize because of his reaction towards her disrespect. I guess she gave him a hug which I found inappropriate but anyways I left it alone. The manager is extremely overbearing to say oh you can't have the door closed and you need to leave and I can't leave until you leave and you know just the way that she went about it she didn't have to do that that way it was unnecessary. I wish I could've recorded it. Simply taking a break from organizing my stuff you know after a couple hours closing the door because my units has the sun right there blaring in my face I didn't think it would be an issue but like I said that's fine I'll take my money elsewhere. I just came back into town to get some things for my storage organize my things because I travel from here to Los Angeles and I found a roach in my things and I've never had roaches so be careful. Edit: BEWARE!! Not only was I EXTREMELY INCONVENIENCED FOR NO REASON AT ALL but I also found out I was being overcharged a 10x20 price when I was given a 1015 instead. This whole incident over the manager Bobby lies and assumptions has cost me about $500 unnecessarily. Moving is already stressful enough but to add, moving into a storage to have to move out a month later into a different one get another uhual, pay people again to move plus gas plus 2 nights of hotel stay, food missing work 3 nights was RIDICULOUS! There's other places that are better areas bigger storages and way better management with way better customer service and security stay away if you can at all cost.. FYI one of the people that made a review on here works around the corner at the other storages she gave me a tour of the storage before I had chose this place so they're paying people to put reviews on here for this storage it's really sad. I will not recommend this place to absolutely anyone when I first moved in because it was such a smooth and easy process I told them that I would because of Shannon but because of this manager Bobby I will not recommend anybody to put their things here unless they want to deal with a bipolar person who can't make up her mind if she wants to be rude or nice one day to the next. I'm a previous manager and I would never speak to any of my tenants that way I will never speak to any of my potential tenants that way you just don't talk to people or treat people with assumptions this way when you're in the property Management Field or customer service industry. Because of the stress and the suffering that I have been caused and the money that I am out for absolutely no reason whatsoever I will be contacting my attorney.
Apr 6th, 2024

Mike is awesome. Didnt rent. Roaches everywhere. The staff are amazing though
Apr 3rd, 2024

Bobbie was awesome, and explained everything to us. Went above and beyond to assist us. She is a great person. Will recommend.
Apr 2nd, 2024