Hyde Park Jewelers

I bought a brand new Rolex from them after I had to wait two months for it to come in. It was a fast and easy transaction
Apr 2nd, 2024

Called about Rolex mens watches and spoke with Heather. She said they had a stainless smooth blue dial date just jubilee in stock. I was happy to hear and she advised she would go check to see if they had any more date just jubilees and would text me photos. I was prepared to head in to buy it. Four hours later and no text or follow up. I called back as I was approaching the area and now Heather said oh yea Im sorry but we got busy and I dont think we have anything. Extremely poor customer service. I know they are hard to find but the dealers are getting rude and maybe Rolex needs to monitor their retailers a little better.
Mar 21st, 2024

Had a lovely experience with Madison. Loved this Cartier Tank they had in their selection.
Feb 20th, 2024

Mr. Rodrguez was very pleasant with me. My first time ever walking into a Rolex store and was very helpful. I tried on several size watches to get a good feel on my wrist. I was pleasantly surprised and felt welcomed. I left happy with my purchase.
Aug 16th, 2023

Shout out to Shiva! I wanted to share my wonderful experience with Hyde Park Jewelers and specifically sales associate Shiva! Really this experience starts two years ago (I should have posted then!). In September 2021 I was looking to make my first Rolex purchase for my wife to celebrate our 28th wedding anniversary. I started looking around at various Rolex boutiques and was educated very quickly on the difficulty in obtaining one with the market conditions. Sales staff in other boutiques wouldnt give me the time of day. I almost settled for another brand but then I decided to reach out to Hyde Park Jewelers. I was promptly contacted by Shiva while I was away on a business trip. She was happy to help make our anniversary special. She texted me several options with pictures of Datejust 31s she had available. They were all beautiful. I chose one, arranged to pick it up when I returned. My wife loves it! Fast forward almost two years. My wife wanted to surprise me for our 30th anniversary. She contacted Shiva a few months ago asking about a Yacht-Master 40. Shiva was honest about the difficulty in giving a time frame but wanted to help. To our surprise, she contacted us this week with a beautiful YM 40 Blue dial to offer! (By now I was in on the surprise). Picked it up two days ago. Shiva had the watch sized for me while I waited. My wife and I came back in the next day for another adjustment on my watch, which Shiva happily accommodated. We felt like we were talking to a family friend. True customer service! Thank you Shiva!
Aug 26th, 2023