Chamber of Commerce

      Umpqua Bank

      ( 16 Reviews )

      Umpqua Bank
      Umpqua Bank: Together for better
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      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.4 - (16 reviews)
      9
      1
      0
      0
      6
      Read Our 16 Reviews

      Chamber Rating

      Verified Member
      3.4 - (16 reviews)
      9
      1
      0
      0
      6
      › ‹
      • Gilles Aouizerat

        I have owned and operated businesses for over 30 years. I can say with total sincerity that Umpqua's level of service, client care, creativity, and support in general, is truly exceptional and even more so in the banking vertical. In a word? Superb bankers in every way that care about you and it shows. Umpqua, bar-none, is the best commercial bank I have ever done business with.
        Dec 17th, 2023

      • Patrick Jacobi

        Stay away from this bank and the one they merged with, Columbia Bank. The worst customer service ever from any financial institution. 45 minutes on hold just to get some account information, with no results. My money is going elsewhere.
        Nov 11th, 2023

      • David D.

        Great customer service and bank. I highly recommend going in and opening an account!!
        Sep 12th, 2022

      • Jenny L.

        I thoroughly enjoy being an Umpqua bank customer. At this particular branch I am grateful for people like Tyler who go above and beyond for customers. Every request has always been assisted and even minutes before closing I have never been turned away. I am grateful for the wonderful customer service.
        Jul 21st, 2022

      • Gerardo Fandino

        I have not had a single positive interaction in my dealings with Umpqua Bank. I have been continually told I am late on my loan payments, EVEN THOUGH I have the bank records that prove the payments were made ON TIME. When I have called the bank to question the discrepancy, the customer service people have been less than knowledgeable and completely useless. And, I am really trying not to make this about the individuals, but stay focused on the inadequacies of the bank's ability to competently service their loan products. I have waited over 1 hour on the phone trying to reach someone that can research the issue. Bottomline, Umpqua Bank does not care about the customers they have, they don't care about the quality of their customer service, they only care about signing you on. Once you're signed on as customer, that's the last positive experience you will dealing with Umpqua Bank. I truly wish I had reasons to write a positive review for Umpqua Bank, but I don't. You have now heard of my experiences with the bank and I hope it will give you some insight to what you can expect as a customer of Umpqua Bank.
        Aug 13th, 2023

      Read Our 16 Reviews

      About
      Umpqua Bank

      Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good.Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number.That’s why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It’s why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We’ve grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Umpqua Bank?

      A The phone number for Umpqua Bank is: (949) 623-0900.

      Q Where is Umpqua Bank located?

      A Umpqua Bank is located at 4040 MacArthur Blvd, Suite 100, Newport Beach, California 92660

      Q What is the internet address for Umpqua Bank?

      A The website (URL) for Umpqua Bank is: https://locations.umpquabank.com/ca/newport-beach/4040-macarthur-blvd

      Q How big is Umpqua Bank?

      A Umpqua Bank employs approximately 20+ people.

      Q What days are Umpqua Bank open?

      A Umpqua Bank is open:
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM

      Q How is Umpqua Bank rated?

      A Umpqua Bank has a 3.4 Star Rating from 16 reviewers.

      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM

      Ratings and Reviews
      Umpqua Bank

      Overall Rating

      Overall Rating
      ( 16 Reviews )
      9
      1
      0
      0
      6
      Write a Review

      Gilles Aouizerat on Google

      image I have owned and operated businesses for over 30 years. I can say with total sincerity that Umpqua's level of service, client care, creativity, and support in general, is truly exceptional and even more so in the banking vertical.
      In a word? Superb bankers in every way that care about you and it shows.
      Umpqua, bar-none, is the best commercial bank I have ever done business with.

      Business Response on Google Dec 29th, 2023
      Hello Gilles! Thank you for this detailed five-star review! At Umpqua Bank, we take pride in our customer service, and as such we are thrilled to hear you have experienced this level and quality of service. Thank you for visiting us in Newport Beach, hope to see you again soon!

      Patrick Jacobi on Google

      image Stay away from this bank and the one they merged with, Columbia Bank. The worst customer service ever from any financial institution. 45 minutes on hold just to get some account information, with no results. My money is going elsewhere.

      Business Response on Google Dec 4th, 2023
      Hi Patrick, we sincerely apologize for the long hold times. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

      David D. on Yelp

      image Great customer service and bank. I highly recommend going in and opening an account!!

      Jenny L. on Yelp

      image I thoroughly enjoy being an Umpqua bank customer. At this particular branch I am grateful for people like Tyler who go above and beyond for customers. Every request has always been assisted and even minutes before closing I have never been turned away. I am grateful for the wonderful customer service.

      Gerardo Fandino on Google

      image I have not had a single positive interaction in my dealings with Umpqua Bank. I have been continually told I am late on my loan payments, EVEN THOUGH I have the bank records that prove the payments were made ON TIME. When I have called the bank to question the discrepancy, the customer service people have been less than knowledgeable and completely useless. And, I am really trying not to make this about the individuals, but stay focused on the inadequacies of the bank's ability to competently service their loan products. I have waited over 1 hour on the phone trying to reach someone that can research the issue. Bottomline, Umpqua Bank does not care about the customers they have, they don't care about the quality of their customer service, they only care about signing you on. Once you're signed on as customer, that's the last positive experience you will dealing with Umpqua Bank. I truly wish I had reasons to write a positive review for Umpqua Bank, but I don't. You have now heard of my experiences with the bank and I hope it will give you some insight to what you can expect as a customer of Umpqua Bank.

      Business Response on Google Aug 21st, 2023
      Hi Gerardo, we are very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 16 Reviews )
      9
      1
      0
      0
      6

      Write a Review

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