UPS Customer Center

UPS service is pretty darn reliable and the staff here has always been nothing but extremely courteous and helpful. However, the Newbury Park Customer Service Center location posted hours (M-F 9am-1pm) is completely incorrect. I see in other reviews up to 8 months ago that this is a continuing issue and source of irritation. I've arrived several times within those hours to pick up or drop off urgent packages only to find the gate locked. Super annoying! I called customer service and their information showed M-F 9am-11am / 2pm-4pm. How hard is it to list correct hours on your corporate website! Fix it!!!
Apr 6th, 2024

Im pretty sure this is where my package has been scanned for the last week. I had it redirected on Wednesday (a week ago) for them to try to deliver Thursday (nothing), Friday (nothing, agent said for sure Saturday (nothing), Monday and Tuesday (nothing). However it keeps getting scanned at the same place.
Mar 19th, 2024

Driver based at this location. After missing a delivery that required a signature, received email saying they'd try again the next day between 2-6pm. Took off work at noon to find he'd been by at 10:45am. Had to take the entire next day off work to avoid missing the last chance before the very expensive electronic equipment is returned to sender. Pick up and weekend delivery weren't eligible options for this item. Don't rely on the UPS delivery window!
Feb 19th, 2024

Go straight to source for shipping. Little wait but worth getting peace of mind the package is def in route with tracking. Save on store fees. Tip, check drop off hours as they close for an hour in late afternoon!
Jan 31st, 2024

Nobody opens the doors on time hours late every day! Use store is more reasonable
Jan 18th, 2024