National City Family Health Center

Apr 9th, 2024

The doctors here are nice and efficient but the ladys in the front are always with a very bad attitude. I bend I a different clinics and this location is the only one that have those issues. If theres a situation they always said they cannot do nothing and at the end they can. I been here for some year bringing my kids but this is gonna be the last one. I so sad because the doctor here are amazing
Apr 7th, 2024

Mar 23rd, 2024

Oct 31st, 2023

I received my prenatal care here because it was right next to my job and it was convenient and close by. they would schedule appointments weeks -to months ahead it was perfect because it would give me time to ask for a day off or few hours off at work ahead of time to go to my appointments . There was times where I would check In via text and few minutes before my appointment someone from FHC would call to cancel my appointment and try to reschedule a week later from my scheduled appt. Not once but multiple times. When I had a question they wouldnt reach out to me, I tried contacting their prenatal phone number available 24hours never head back from them. Multiple times that I called there was no Dr. Available or no case manager available at the location to help me. I tried scheduling appt and they wanted me to go to all the way to El Cajon city or to an emergency room. When I had questions about my pregnancy symptoms they said oh we dont have availability until 2 weeks from now . Go to emergency room . I lost my mucus plug days after and headed to ER they let me go home and states to follow up no later than 24 hours with my OB/GYN. FHC was aware of that and they said sorry cant get you in. A week went by and I delivered early to a premie baby whom admitted at the Nicu in Rady Childrens. Once gotten out of the hospital I went to get a maternity leave paperwork EDD at another FHC location not this one, they told me I could drop off the paper at any FHC my choice and that I would have to pick up the paper 7-10 days at the same location once paperwork was ready. I headed to this location and gave them my EDD form for Dr to fill out with the receptionist. I asked them if anything else needed to be written down and they stated everything looked good. That they would call in 7-10 days. 15 min go by and they called me stating there was no case manager or someone else who would fill this form out for me, to pick it up and take it to another FHC location. I told the lady I spoke to that why didnt she tell me that at the clinic instead of waiting for me to go home and head back to pick up my form. The next day I headed to the FHC IN Chula Vista to drop off another EDD form. They never called me 3 weeks went by and I headed to the clinic to see if my form was ready and they said oh yes. Its always bad customer service, they never agree on something. Always rescheduling and scheduling appointments for anything so they can say no show and charge your insurance . To top it off they told me that they would schedule a pediatrician appt for my baby once she left the Nicu because they were in contact with a social worker from Radys . My baby left the Nicu this Sunday and I needed to get her in to see a pediatrician 24/48hours after discharge since she is a risky patient this location stated they could see my baby as a walk in appt . I headed there @ 11:00am filled out paperwork they asked me for Dr soap notes and proof of vaccines. I finished paperwork and they told me to come back later around 1:15pm because they would be back from their lunch time . My mom and I waited in the parking lot . We got in and checked in around 1:16pm and a nurse walked out at 2:30 to tell me they wont see my baby and I had to schedule an appt for Wednesday. I told them then why did they say they would see her and made me loose those hours when I could have been looking for another pediatrician. I got mad and left . 15 minutes late they called stating that they would see me to go back into the hospital. That if there was a no-show I would get seen but to get to the hospital ASAP. I asked the nurse what if everyone shows up ? Will they still see her? She said regardless if they show up or not you will get seen. I got to the clinic around 2:50pm they got me in the room @ 3:10 and Dr showed up at 5pm . Its not DRs fault he answered all my questions and did amazing. The receptionist are just not well trained . They seem to rush things and not go over them with other co-workers or everyone being on the same page. Never going back to another FHC
Feb 11th, 2024