Amethyst Treasures LLC

I have only shopped once here but have passed the store a few times. About 1-2 weeks ago I went in due to interest in getting a moonstone. When I got there the lady seemed nice at first (she was older with dark hair and braces). She let me know she only had one necklace with that stone. It was $85 for a small stone and the silver chain was very thin and looked frail. It was pricey but I assumed it was the proper price range. I let her know my concern with the chain being thin. She insured me that although thin it was sturdy and would be strong. After she insisted I would have no issues I was convinced and bought it; she put it in a box and I was on my way. I only made it downstairs and wanted to wear it so I took it out and already the chain was broken (I didnt even get to use it). I went back upstairs and informed the lady what happened and would like to return it. She said that was strange because it is so strong. She then said she would have to call the owner to come in for a refund. She then insisted the chain is strong and tried demonstrating by pulling on it. When she did she ripped the chain a second time effortlessly. She then offered another chain. I said no thank you I just wanted a refund. She said she couldnt do it because the owner wasnt there. I let her know I wouldnt have bought it if I knew how easily it would break and if she didnt reassure me to the contrary. She then said I just wanted to return it because I was unsure of the purchase and smirking rudely. I told her I wanted a refund because she lied about the quality and I dont trust to get a replacement from them anymore. Also said $92 (price after tax) was a lot of money for it to break before I even wore it and she laughed and said it wasnt that much money. I let her know if she wouldnt help me I would call the actual mall. Once I insisted and called the mall she brought someone to do the return for me. This was such a sketchy experience. I dont know if she is family of the owner but she was awful and two faced.I will never do business there and neither should you.
Jun 9th, 2023

terrible customer service, they tried and make me seem like a thief and pressured me into buying something I damaged by accidentally taking off the paper tag, that costs cents to print.
May 2nd, 2023