Simply The Best Cleaning is located at 2210 W Clay St in Napa, California 94559. Simply The Best Cleaning can be contacted via phone at 707-934-5812 for pricing, hours and directions.
I actually had the same horrible phone experience as others mentioned. I had finally surrendered to the idea that I needed a housekeeping service, when I called to see when I could try out their services, she was clearly insulted by my last minute request. Her response was shocking! Essentially, she tried to alpha me- it was ridiculous. I couldn't image inviting someone like this into my home. Of this service; I expect professionalism and overall manners. I genuinely hope this feedback has helped them improve. Thankfully, through a friend I found another housekeeping service and it's been the most wonderful experience.
Stefani X. on Yelp
She literally said "we only do long term cleaning, for high end customer and don't have time for this!"then hang up on us after we just said long term. No profession, big attitude, no customer service spirit at all.
Juliana M. on Yelp
We don't like to give bad reviews, but feel perhaps our experience with Leilani will help others avoid a bad situation. We met Leilani at our home before she came to clean our home. She told us the rate would be $30/hour and that she would complete the job with someone else in 4 hours. I asked her to repeat her rate so my husband could hear, "$30/hour". She spent a lot of time talking about all of her well to do clients, and how hard it was to find trustworthy help, and how hard it was to own and operate your own business. We ourselves own and operate two businesses so we nodded and agreed.She came to clean on my birthday for the first time. She was 45 minutes late. My husband stayed home from the office to let her in and to keep our dog out of our way while I was at work. After 4 hours, she came out to tell him that she couldn't finish cleaning our home in the allotted time and had to leave. She said she'd be back tomorrow to finish the job. And that the cost was $60/hour. Or, $240 for the 4 hours. My husband paid her, because he didn't want to make a fuss, and it was my birthday. What she had failed to mention was that it was $30/hour *PER PERSON*. I got home and noticed she did an admirable job in the rooms she cleaned, leaving stickers on the toilet paper rolls and chocolates on the sides of the beds. Very cute, but then I noticed that our daughters' lamp was broken. The next day I got a text saying that she was unable to come and clean the rest of our house. Could she come two days from then. Keep in mind, I would have to pay an additional $60/hour for the job she couldn't complete the first time. I mentioned very politely in a text that the expensive lamp was broken and that we were under the impression the pricing was different. I wouldn't be writing a negative review at all if I hadn't received the most unprofessional series of texts I've ever gotten . In fact, it was the most unprofessional conduct I've been treated to ever. In all caps, she told me that it was my fault for not understanding the pricing, that she did not break our lamp (no apology or any kind of explanation, even though it had been working perfectly that morning), and that we were the unprofessional ones who didn't understand how difficult it was to pay someone to do a good job, "and how many rich clients she has who appreciate her and understand". I'm all for paying someone to do a good job, but she didn't even finish cleaning my house! Chocolates and stickers are nice, but that wasn't what I was paying her to do. I could not bring myself to her level with a reply. We found a lovely woman and her friend by referral on the Napa Mom's Club who for $30/hour (for the both of them) does an AMAZING job, and they always finish cleaning our house, including laundry of our sheets, in under 3 hours. You can do a lot better than Leilani, and without the tardiness, attitude, and unprofessional demeanor.
Alethea B. on Yelp
I highly recommend Simply the Best Cleaning Service - Leilani and her team has been cleaning my home for nearly one year now and I am so happy with the service and how fresh and wonderful my home looks when they are done. She has a system that includes everything - even the things I wouldn't think about cleaning! ! And she was kind enough to teach me how to work my carpet shampooer when I bought one and gave me tips on what to look for so I got the best possible results. I am flabbergasted by the couple of reviewers whose only complaint is that she arrived later than "scheduled". I think they missed the point - She stays until your home is clean to her high standards and that may take longer sometimes. Isn't that preferable to a service that only gives you a particular amount of time with no consideration of how thoroughly it's done? Duh!I have used other cleaning services and they give you a "window" of time they'll be there ...as do movers, contractors, and just about any workers that come to your home.The truth is that we are the lucky ones to have her! It is not the other way around!
