Best Western Moreno Hotel & Suites

Karin Dello _{on Google}

Mar 31st, 2024

This hotel is economical, clean, and comfortable. The breakfast was wonderful. The staff was fabulous and so accommodating. I would recommend this hotel to anyone who has to stay in Moreno Valley we will certainly stay again.

Annoyed Tenant _{on Google}

Mar 21st, 2024

Avoid this place at all cost, Theres people here who scout out cars, hang around the property and there was a random man who counted how many people where in my car. He was not an employee of the hotel. Not only is this property in the heart of the ghetto, but this property gives off traffic vibes. Also, theres either a voodoo fixture hanging right over the office under the camera or symbol to alert people. When I asked about it, staff brushed it off and said the owner put it there as a charm since each branch is individually owned. Which is is very eyebrow raising because Im very SURE BEST WESTERN FRANCHISE WOULDNT ALLOW ANYONE TO HANG ANYTHING THAT WOULD BRING QUESTION THE ORGANIZATION. Ive never heard anything like that being allowed from a huge company? Women, theres suspicious men who roam the property and stay there that will watch you from your car and to the room. Very uneasy feeling, as if they could be scouting out women and children. I doubt its a charm, could be something else to symbol something else. If thats not enough to put you off, let me tell you my experience there.
First of all, the rooms are filthy! There were black stains on the toilet in the room and piss! There was stains on the sheets!! I dont know if its from someone elses bed sores, cycle or who knows! But what I do know is that, housekeeping is suppose to keep the rooms clean!! When I brought this to the attention of staff (the gentlemen with the ponytail ,full beard, heavy set and the woman built like Patrick star wearing Batman make up) nobody was wearing name tags. They had smirks on their face as if it was funny. So I checked them like whats funny, and they were like oh sorry. Anyways, the gentlemen states we dont have head of housekeeper and we are short staffed. So Im other words, this places needs to be shut down until you do have full staff to AVOID unsanitary conditions and health hazards. Best western allows it though, so if they dont see anything wrong with it, that speaks volumes.
Additionally, the sink in the room did not drain at all and the shower had dirt at the bottom from the last person who used it. The shower rod at the top is rusted, the paint in the bathroom is chipped, scrapped and missing. Good lord, you better where shoes because if you dont! You take the risk of your feet being snagged on the uneven floors and it hurts really bad. For some reason there were yellow spots on the ceiling and the doorway of the bathroom, Im not sure what that is but I didnt want stay there anymore. I was completely grossed out. The front office staff did not want to refund my money at all or do anything about the situation after bringing in it to their attention. I had to call corporate because the front office wasnt trying to do anything! After talking to corporate, I went down to the office and returned my keys! My check in time was Tuesday -Friday. I arrived Tuesday and left TUESDAY, I was probably there only 45 minutes. (Including check in) the gentleman with the ponytail said Im sorry this falls on us and I would offer a room but I cant guarantee its clean because we are short staffed. Since you are checking out, we will refund you your money. However the money was never returned!!!!! I called corporate again and they stated that it should have been returned by now and they dont know why they didnt!!!!!!! Just ghetto!!!
Anyways, if you like sketchy vibes, unsanitary rooms and feeling like someone is going to snatch you up and never see your family again? This is the place for you. But anyone with common sense should listen to the reviews, women, kids and families please stay away from here! This hotel is way too risky. Also, I read on here that they do give keys to other people and they may enter your room accidentally but given the vibes here, its more than likely not an accident. Someone staying there that I ran into said it happened to her the before. Very scary!!!
They ATTEMPTED TO HIDE AND TAKE DOWN MY REVIEW! EVERYONE PLEASE BE AWARE OF THIS HOTEL!!!! STAY FAR AWAY FROM THIS HOTEL!!!