Verizon

The girl that I spoke with was not about helping me whatsoever and all she cared about was what the screen said and did not look to help me whatsoever. In fact, she looked to not help me and I left more aggravated than when I came in. I went home and called customer service which she refused to do, and never offered any explanation other than what the screen said. Once I called, the person on the phone at least apologized for her and then went to work on my phone and guess what? He fixed it within 5 mins, having nothing to do with what the girls screen told her. Weird right, didn't have to pay a dime and it was fixed. This store used to be solid until the staffing changes over the past year and a half. Very disappointed in the worthless service provided in those 4 walls. This girl needs to go and the guy sitting next to her said nothing and did not try to alleviate the situation either. Horrible horrible horrible. Thank goodness for the call center or it would be time to leave Verizon.
Jan 16th, 2024

Nov 2nd, 2023

I'm a Verizon customer who needed assistance with an existing family plan and id figured I'd come in on a Saturday afternoon. Granted I assumed you guys were busy but I wasn't even acknowledged or greeted and a couple minutes I just walked out. Maybe you should have more than one associate on the floor. Very unprofessional to not even be greeted
Oct 25th, 2023

I had an absolutely fantastic experience with Adriana at the Verizon store in Montrose, California. She went above and beyond to assist me when the store on Foothill wanted to charge me $50 for something that should have been free transferring data from my old iPhone 12 to my new iPhone 15. Adriana's professionalism and dedication were truly outstanding, and I can't thank her enough for going the extra mile to help me out. After this wonderful experience, I will never set foot in the location on Foothill and Lowell again. I even spent $2000 at another Verizon store in Santa Monica just because the Foothill location refused to help me. But thanks to Adriana and the Montrose Verizon store, I found the exceptional service I was looking for.
Oct 18th, 2023

Store is great and local. I had a hiccup with my order and a miscommunication. Tayler and team took care of it. Highly recommend their store. Services I used:-Transferring iPhone from ATT to Verizon-Purchasing IPad with LTE-Upgrading iPhone
Mar 5th, 2023