The UPS Store

The one that tries to look like Steve Job is a total douchbag... I was dropping a package for a friend and asked for a receipt... He tells me that.. I was supposed to take a picture of the barcode as my receipt.... As a former combat, VET... this douchbag was really trying to test my PTSD.
Apr 7th, 2024

12-30-2023 On 12-29-2023, at 3:15 pm, I went to the UPS store located at 2029 Verdugo Blvd., Montrose, CA. If I could give a 0 rating, that's what I would put as a rating for this store. I have never been treated more rudely and indifferently at any commercial business establishment - DO NOT SET FOOT IN THIS STORE - THEY DON'T DESERVE TO HAVE ANY CUSTOMERS !! I went to the store needing to return a product; the male employee working there (white male, appeared to be in his twenties, bald, wearing glasses, slim about 6' tall) gave me the shipping label and when I asked for a printed receipt of the transaction he refused to give me one - I asked multiple times but he adamantly refused saying he was not willing to create waste in the environment. I asked to see the manager, he lied saying manager was in the back but was too busy to talked to me; when I insisted on speaking to the manager and called out to the manager who was supposedly in the back, the second female employee (auburn hair and older than the male) told me they don't have a manager. Then the male employee said to send an Email if I had a complaint - I asked for the name of the manager/owner and the email address, or a business card for the store - he again refused to give it to me, verbally stating he would not give it me, then ignored me and called the next customer. Directing this to the Owner/manager of this store - you cannot claim that you don't know who this male employee is as I've given you the date and specific time that the incident occurred at your store, and there were only 2 workers on the premises one male and one female. I also note that there are multiple complaints and 1 rating reviews about this male employee (same description) and it looks like this has been going on for a long time but you apparently don't give a damn and are in fact ratifying the totally unacceptable conduct of your employee. Also, the public is not as stupid as you seem to think, since it's obvious that after every negative 1 rated review, and there are many, there is a high rated positive review following it - these reviews are obviously posted by people that either you or this male employee knows, in a pathetic attempt to counter the multiple negative reviews reported - the pattern of your fake reviews is much too obvious. I also intend to contact UPS headquarters to inform them about how horribly your store, operating under the UPS Company Brand, treats it's customers and refuses to provide receipts for UPS related transactions. I repeat to any one out there AVOID THE MONTROSE UPS STORE LIKE THE PLAGUE - THEY SHOULD NOT BE OPEN FOR BUSINESS AND DON'T DESERVE TO HAVE CUSTOMERS. There are many other UPS stores you can go to that provide much better courteous service. M. Gasparian
Jan 9th, 2024

I no longer go this UPS store. The employee male tall with glasses is so incredibly rude. He seems to have a personal vendetta against Amazon. The employees at the La Canada location are so much nicer!
Sep 9th, 2023

Tall guy with the glasses lol i guess he is popular on reviews. I was going to talk about him, not the best choice of staff to put on your store
Aug 17th, 2023

I am writing to express my deep disappointment and concern regarding a recent incident that occurred at one of your UPS stores. On [date], my [family member/friend] and I visited the UPS store located at [store address], where we encountered a highly unprofessional and distressing situation involving your employees. Upon entering the store, we approached the counter to inquire about packaging materials. We were met with hostile behavior from one of your employees, who aggressively snatched the tape from my hand without any explanation or courtesy. Her aggressive demeanor and the profanity-laced verbal attack that followed were completely uncalled for and left us feeling shocked and humiliated. As if that were not enough, we proceeded to inform the employee that we intended to return an Amazon product and were advised that the original packaging was sufficient. However, when we explained that the item arrived in its original packaging and all we needed to do was add a label, she responded with further aggression and began screaming and harassing us. It is worth noting that the other employees present at the time not only failed to intervene but actually encouraged and enabled her inappropriate behavior. Regrettably, we did not manage to obtain the name of the employee in question. However, she was easily identifiable due to her distinctive hair color, which ranged from blue to purple. I believe that such behavior from an employee is disgraceful and entirely unacceptable, regardless of any personal circumstances or frustrations they may be experiencing. As a loyal customer of UPS, I have always appreciated the quality of service and professionalism that your company strives to deliver. However, this incident has left me deeply disillusioned and concerned about the level of employee training and oversight within your organization. I kindly request that you take immediate action to address this matter. I expect a thorough investigation into the incident, appropriate disciplinary measures to be taken against the employee involved, and a reassessment of your training protocols to ensure incidents like this do not occur again in the future. Furthermore, I would appreciate a written response from your Customer Service Department within reasonable timeframe, e.g., acknowledging this complaint and outlining the steps you plan to take to address the issue. I trust that you will handle this matter with the seriousness it deserves and take the necessary actions to restore my faith in UPS as a responsible and customer-oriented company. Thank you for your attention to this matter. I hope for a swift resolution and a commitment to upholding the high standards of professionalism that I have come to expect from UPS.
Aug 30th, 2023