The UPS Store

Bambi Reile _{on Google}

Feb 17th, 2024

The help I received from Martin with my art project. He was able to print what I needed quickly so I could get back to my instructor at asilomar. Thank you Martin for all your help this morning!

Denis Ruiz _{on Google}

Dec 31st, 2023

My delivery no matter either sending or receiving its always well managed. Plus staff is always polite and care.
Ups got it all

Lee Heard _{on Google}

Jun 6th, 2023

Stole the contents of my packages

AllensFamily _{on Google}

Jul 12th, 2023

For the last year, this has been our chosen UPS location. Though you can receive and send your packages just as you can at different locations and with similar companies; The grade of customer service is why I am writing. I have felt and witnessed on many occasions, the impatience and frustration towards customers from the owner Chris (I was told this is his name. Initially we introduced ourselves. And Chris responded with a stern stare and How can I help you?). We have brushed off this unwelcoming behaviors as having a bad day or overwhelmed by the customer lines. But, this Wednesday, I saw a struggling parent/customer who was verbalizing being new to Amazon returns and trying to email to print a label at this UPS location (which are services offered). You could see it in her eyes and her demeanor she was overwhelmed and embarrassed; almost paralyzed in movement. (It should be mentioned she had three children with one in a stroller that were being impatient. All the more in my opinion, for Chris to offer support to move them along kindly.) Chris didnt offer any positive assistance rather sighed, glared and muttering under his breathe. Regretfully, I was rushing to the airport and could not provide the proper support she needed. However, I did take time to suggest going across the street to FEDex for supportive customer service to meet her need (print a label) and showed her how to send an email either to UPS or FEDex . She kindly insisted on wanting to give business to [Chriss] location. And I heard her apologize and correct her children on numerous occasions. Disappointingly, her comments did NOT change Chriss demeanor towards helpful support. It should be mentioned at this time, Chris was not busy, and the store was not crowded. I choose to support local businesses because of the local feel. For us kindness matters and we all are doing the best we can. Chris, If customer service is difficult to offer, my unsolicited suggestion is to step to the back and hire a friendlier employee or sell the business and look for something that brings you Great joy. To the parent, I hope you were able to complete your task and hugged those babies.
In addition, I noticed other reviews here and other platforms comment on the strong cigarette odor at this location. In the past we had mentioned this to Chris (assuming an owner would like to know). Unfortunately, Chris gave another stern stare. Fortunately, there are other UPS locations and companies that offer the same services with a higher grade of customer service.