United States Postal Service

Always getting the neighbors mail. Mailman makes up reasons a package can't be delivered, like animal interference (no dogs!!!) even though they deliver another package same day!
Sep 10th, 2021

I am so upset because I requested a vacation hold mail online because I was going to be gone for a week. I also mentioned it to my mailman. Even with all this I kept getting security alerts from camera that mailman was delivering mail. I even called the branch to tell them. They said they would take care of it. Nothing was done. I still continued to get mail. I saw this through security camera while on vacation miles away.
Jun 28th, 2021

Terrible service, rude & unprofessional.
Jun 9th, 2021

Workers here seem to not care much in providing customer service to people.
Jun 5th, 2021

MAN! Worst customer service EVER! We scheduled 2 appointments for our kids for 5/27/2021 at 11:30am. We arrived to the post office at 11am hoping to not miss our appointment and be courteous to the representatives since we have two kids under five. When we got there, we formed line behind everyone since there is not any clear signage or directions as to where to go for passport processing. I asked my husband to wait in the line with the kids and I would ask a representative where we should be at. I was afraid to be late for the appointment and be rejected. When I approached a clerk, he was with a customer. I waited until he was done talking and immediately simply asked where the passport line was. Al, the clerk's name, immediately motioned to his left and said that the next representative was in charge of passports. I thanked him and asked if I waited in the line or somewhere else. Al the proceeded to state he was busy and simply ignored me. I walked out and noticed a plain white paper that stated that those with passport appointments needed to wait by the door after informing the clerks that they were in the building for their appointments. I waited by the door while the regular line kept being helped by Al. Soon enough my husband was next in the line Al was helping. When it was my husband's turn, Al stated that he had already told me, who according to Al I was being unruly and cutting the line, to wait for the next clerk. My husband and I got upset at this point. My husband asked Al to please have better communication skills and customer service towards us. Al got offended and stated he was leaving. My husband asked to speak to Al's supervisor. Al called his supervisor through the loud speaker and left his post. Jeff, passport clerk, looked at me standing and waiting in the passport line, and called the regular line to help them instead. By this time we had been waiting about 30 minutes plus and our appointment time was passed. I stepped out if the passport line and asked Jeff if he would help me and my family. He said yes I do passports but you're going to have to wait until all the people in the regular line get helped before I help you. I was now upset. I had a one year old and a five year old now throwing tantrums because we had been waiting for so long. My husband went to the side back door to ask for assistance. He kept ignoring us. The customers in the regular line saw what was happening and one offered her spot so we could go in front of her and get the help we needed. It had now been approximately 1 hour since we were at the post office. When Jeff called me over he immediately got agitated and aggressive and screamed that he was not going to help me because I had to wait. Jeff said he did things his way and he ran the show, not me. At this point I am very upset. I stand at the counter and tell Jeff I am not leaving. Jeff gets very mad and walks to the back. I wait in the counter with all my documentation ready. All I needed to do was write the check. Eventually Jeff comes back and says he will help me. Jeff takes my paperwork and begins the passport process. When Jeff was about to finish the second application, two Montebello PD officers walk into the post office and ask who was causing the disturbance about the passport. I let them know I was processing passports. One officer talks to Jeff and the other employees and the other officer to my husband. Eventually Jeff comes back and completes my applications. Had there not been any interruptions, Jeff would have been done with both applications in less than 15 minutes since I had everything ready in a folder. The officers proceeded to tell us that the employees called the police on us and falsely reported a hostile customer. We were in shock and disbelief. The cops talked to both parties and immediately realized we were not at fault. The police officers gave us their business card and let us know we could file an incident report.
Jun 1st, 2021