Best Inn Montebello

This has a new name. "THE PARADISE INN"
Feb 28th, 2024

TL;DR: Strongly advise against this hotel. The experience was marred by faulty room access, indifferent staff, unsanitary conditions, and a general sense of insecurity. Although affordable, the stress and discomfort far outweigh any cost benefits. Check-in Complications: After a long 8-hour drive to SoCal, I discovered that the keys to my room didn't work. This led to three frustrating trips back and forth from the room to the office, seeking a solution. Key Lock Failure: The key lock to my room was out of order, a fact only discovered after multiple failed attempts to enter. This issue left me unable to access my room where I had stored all my valuables and work-related items. Uncooperative Staff: Initially, the front desk staff seemed to dodge my questions and appeared unwilling to assist. It was only after I pulled my phone and started recording the interaction on my phone, insisting on not being ignored, that they took action. Dramatic Entry: Past 2 AM, the staff had to bang on the window and break it. I had to climb through a broken window just to retrieve my possessions. Room Change and Refund: After the window incident, I was assigned a new room. Though I did receive a refund for the first night, it hardly compensated for the ordeal. Poor Room Quality: The bed in the new room was incredibly squeaky and had a distinct, unwashed odor, suggesting poor hygiene standards. Unsanitary Bathroom: The bathroom's cleanliness was questionable, highlighted by a roach encounter while using the toilet. Sketchy Environment: The motel, admittedly cheap, seemed to house some long-term residents who contributed to an uneasy atmosphere.
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