Fred Loya Insurance

Oct 18th, 2023

Excellent
Sep 30th, 2023

May 14th, 2023

Not really advertised on TV they pass on savings to customers
Mar 31st, 2023

I do not recommend this car insurance to anyone, they lie, steal your money, & make excuses why they raise your policy. They supposedly add a tow service you can't remove even if you have triple A. I spoke to a Rudy Ontiveros about why my policy had increased to $95. He told me that my policy payment in August, July, & June was $93. I had already looked at my bank statements for these months & I was charged $91 which he lied. He then called 2 other supervisors from other Fred Loyal locations because the Montebello location there was not Supervisor and he was a trainee. I spoke to a Patty & Cindy and they both lied through their teeth and made excuses. Then another customer came in & had a similar problem. They supposedly record their phone calls for training purposes but I asked them to remove their tow service and they said they couldn't because that was mandatory but the sales assistant Rudy told me that I could and a supervisor Cindy said I needed to fill out the proper paperwork. I asked her why my policy payment was $95 now, Cindy said I had credit which is a lie because the other sales rep Monica told me in March 2023 my policy payment decreased because a citation was removed and I had a good driving record for 5 years. Now I spoke Supervisor Patty about removing my tow service, Patty said I could not. I asked Rudy for the Supervisors names and he only gave me their first name and he said he couldn't remember their last names. Cover up! Cover up! Fred Loya is full of lies. Not worthy or recommend.
Sep 13th, 2023